Norwegian Airlines Money Refund – How long does it take to process cancellation?

By Lyza Paloma March 26th, 2020 Posted in Travel Blog, Travel Guides No comments

Norwegian Air Shuttle ASA (Norwegian) is a low-cost carrier based in Norway and the largest in Scandinavia. Including its subsidiaries, they have 148 fleet size and served almost 150 destinations. Should you have a change of plans, you can do it online or call their contact centers. Here’s a Step by Step Guide on How to Change Flights or Get Refunds on Norwegian Air Shuttle.

For those who currently have flights, please always be updated with the latest news of Norwegian. Should you want to change or cancel your flights, you can do so online. For those who want to call the customer service, please be patient as there are more calls than usual.

Updates

You can check the latest updates of Norwegian through this link. Please also check the e-mail or phone as you may be contacted if your flight is canceled.

Canceled Flights

  • Get a refund for your unused ticket
  • You can also choose to receive CashPoints
  • Change of flights is also available but limited as there are many travel restrictions

For those who don’t want to travel

  • Flex and PremiumFlex tickets are fully refundable and can be canceled
  • Waived Changed fees for international flights booked made until March 22, 2020; travels must be before November 30, 2020, fare differences may apply
  • Please contact your travel agency if you booked there

How to Change your Flight Booking with Norwegian Air Shuttle

STEP 1: Go to the My Travels section of Norwegian.

Step by Step Guide on How to Change Flights or Get Refunds on Norwegian Air Shuttle

STEP 2: Sign in if you have a profile, if not, type your booking reference and last name.  Sign in or Find booking, whichever fits you.

STEP 3: Choose the flight you wish to change. Select your new flights.

STEP 4: Pay the fare differences if there are any. Mostly if you are affected, the change fees were waived. Please note that a refund may not be applied if ever the new flight is cheaper.

STEP 5: Receive a new Flight Itinerary.

How to Claim for a Ticket Refund with Norwegian

For those whose flight was canceled or if you purchased a Flex or PremiumFlex ticket and have canceled your booking.

You can claim a refund. Just go to this link to submit a claim for a ticket refund. The process may take longer than the standard times, as there are many requests. Please be patient.

Step by Step Guide on How to Change Flights or Get Refunds on Norwegian Air Shuttle3

How to Claim for CashPoints with Norwegian

If your flight was canceled, you could claim Cash Points for your next trip.

Additional Information for CashPoints

  • For LowFare, LowFare+ and Premium tickets booked directly in Norwegian
  • Flights are canceled by the airline
  • Value = Unused ticket plus 20% (1 NOK = 1 CashPoint) – If you bought a ticket costing 100 NOK, then you’ll have 120 CashPoints
  • Valid for 12 months from the issuance date

You can get CashPoints through this link. CashPoints are issued back to the Norwegian Reward account of the person who booked; if you have no account, you are asked to sign up. Please be patient for the reply and the points as there are many requests.

Step by Step Guide on How to Change Flights or Get Refunds on Norwegian Air Shuttle4

Contact Numbers

Here are the contact numbers of Norwegian Customer Support. Please be patient as there are many callers.

Step by Step Guide on How to Change Flights or Get Refunds on Norwegian Air Shuttle

Twitter: @Fly_Norwegian

 

Step by Step Guide on How to Change Flights or Get Refunds on Norwegian Air Shuttle
John Cameron

Many flights are canceled right now due to the government restrictions for this pandemic. It’s safer to be at home rather than traveling to places. Let’s just do productive things while we are in our house and keep safe. Let’s continue traveling when all is well!

Line seperator

Are you on Pinterest? Pin these!

Line seperator

About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

COPYRIGHT DISCLAIMER:Many of the articles on Two Monkeys Travel Group are guest posts by a number of Approved Contributors and are hosted by Two Monkeys Travel Group. Approved Contributors control their own work and post freely to our site. This includes all text and images that they use within their own work. All contributors are instructed to follow internationally recognised copyright and intellectual property guidelines. Two Monkeys Travel Group takes its own responsibilities very seriously, so if you feel that any part of this work is abusive in any way, please send us an email so that we can investigate - theteam@twomonkeystravel.com


DISCLOSURE: Please note that some of the links above are affiliate links. So when you make a purchase we sometimes make a small commission, at no extra cost to you. The cost to you remains the same, sometimes even cheaper if we have negotiated a special deal for our readers.We use all of the companies we have listed here and that’s why they are in this list, but of course we need to keep Two Monkeys Travel Group running as well as it can, which is exactly what you’re helping with if you do decide to buy or book something through an affiliate link! If you have any more questions about the companies we use or any other companies you’re looking at, just email us and we’ll be happy to help.Please see our full disclaimer page for more information.

Written by Lyza Paloma

Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. She has already been to 4 countries in Asia and 18 provinces in the Philippines. She’s flexible and can travel solo, with friends, or family. Besides traveling, she loves organizing trips, photography, reading, and making new friends.

Subscribe to our newsletter

Receive tips on how you can live a sustainable long-term travel lifestyle!

  • This field is for validation purposes and should be left unchanged.
Share via
Send this to a friend