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JetBlue Flight – How to Cancel or Reschedule The Flight and Get Refund?

By Two Monkeys Travel - Contributor March 21st, 2020 Posted in North America Travel Blog, Travel Blog 3 Comments

JetBlue Flight – How to Cancel or Reschedule The Flight and Get RefundLearn how to cancel your flights and get refunds on JetBlue here.

For an upcoming trip, you may find it annoying when you have to cancel your flight. Especially when you’re already excited about it. We understand your pain! But when things are out of our control, we’re left with no choice but to cancel our flights. And in this article, we’ll discuss to you how you can cancel your flight and get refunds with JetBlue, one of the low-cost airlines in the United States.

How to Cancel and Get Refunds with JetBlue
Photo by Tomás Del Coro CC BY-SA 2.0

To get the details you need, just keep on reading.

JetBlue’s Cancellation Policy

All reservations that are made with JetBlue one week or more prior to your flight’s departure can be canceled without penalty up to 24 hours after the reservation was made.

Fare Options with JetBlue

Remember that when you book with JetBlue, you will choose from several fare options such as Blue Basic, Blue, Blue Plus Fares/Blue Extra, and Mint. Your fare will give you the entitlement for changes or cancellation policy that applies to you.

How to Cancel and Get Refunds with JetBlue 

The most unique between the 4 is Mint. Mint offers premium cabin experience and it only flies on selected routes. The“Blue fares”, however, differ mostly in point-earning, baggage allowance, and related fees.

Fare Price and Cancellation Fee on JetBlue

To have an idea of how much you will need to pay for a cancellation fee, JetBlue categorizes them based on the original price of the base fare you chose.

How to Cancel and Get Refunds with JetBlue

Note: According to JetBlue, there is a $25 non-refundable fee per person for changing or canceling a reservation over the phone (in addition to the fees applicable to the fare). You can save this $25 per person fee by self-serving online at jetblue.com.

Steps on How to Cancel Flights Online at JetBlue

Step 1: Visit JetBlue’s main website.

How to Cancel and Get Refunds with JetBlue

Step 2: Log on to your True Blue account.

Step 3: Once you’re in, click ‘My Trips’, then select ‘Manage Flights’.

Step 4: Choose which flight you wish to cancel.

Step 5: And that’s it. Canceling flights with JetBlue is really easy.

If you need more assistance, you can call their hotline: 800-JET-BLUE (538-2583)

Booking a Refundable Ticket with JetBlue

If you want to skip the hassle, booking a refundable ticket with JetBlue is highly recommended. Again, you can choose from any of the fare options above (Blue Basic, Blue, Blue Plus Fares/Blue Extra, and Mint) and select the ‘refundable’ ticket in any of those options. All of them offer refundable tickets. Although it is slightly expensive compared to the non-refundable, it offers flexibility that if you really need to cancel your flight, your refund will be processed in full to the original mode of payment.

JetBlue Travel Bank Credit

Please remember that when you directly book at the JetBlue website, you will have the option to use your JetBlue travel credit on your payment. You can see the balance of your account and from there, it indicates the number of funds you wish to add to your current booking. It’s not necessary to use your entire balance, but you have to use your TrueBlue or Travel Bank login details to access the funds.

For you to use both your travel credit and credit card, select Travel Bank as your first mode of payment. Once you applied those funds, enter your credit card information to cover any remaining balance.

Summary of JetBlue Refund Policy

JetBlue’s Types Of Fares:

  • Refundable
  • Non-Refundable

Blue Basic, Blue, Blue Plus Fares/Blue Extra, and Mint all have this option. 

Non-refundable Tickets:

  • You can cancel your flight before your scheduled departure flight through JetBlue’s website or by contacting them.
  • The remaining balance will be put on the credit card that you can use for future travel.
  • If your non-refundable ticket is not canceled before your scheduled flight, then you will lose all your money that is related to the seat.

Refundable Tickets:

  • You are eligible for a full refund before the departure of your scheduled flight.
  • If your refundable reservation is not canceled before your scheduled flight, then all money related to the reservation will be put on your credit card.
  • This money can be used for 1 year from the date of its issuance. Not all refundable Fares are available on all flights.
How to Cancel and Get Refunds with JetBlue
Photo by Tomás Del Coro CC BY-SA 2.0

With JetBlue’s flexibility of having multiple fares, it’s all up to you which one will suit you and won’t cause you headaches in case you will need to cancel your reservation. So choose wisely. Have you tried canceling flights on JetBlue? Share with us your experience!​

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About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.

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3 thoughts on “JetBlue Flight – How to Cancel or Reschedule The Flight and Get Refund?

  1. I am trying to cancel a RT flight reservation made on the JetBlue site from Fort Lauderdale to Provincetown. The site will not allow me to use the cancellation feature online because it is a code share flight with Cape Air and referred me to an (800) number. The first time I got through the prompts, a message came on saying there is a 182 minute (!) wait period. I held for about forty minutes expecting a customer service rep or an option to leave my number for a call back. It never happened. Finally I had to hang up to take care of some work related items. When I called about ninety minutes later, I was offered the option to speak with a representative by text. The wait time was about thirty minutes. When I was able to explain the issue to “Rory” through the text platform, I was told that because this is a code share reservation, it may only be cancelled through the (800) numbered. I called again to the (800) number and was given an option to leave my number for a call back. I cancelled my afternoon appointments and kept my phone with me. About two hours later, I received a call from a customer service representative. She said that because my reservation was in a code share, her department could not cancel the Reser ration and she was transferring my call to another department. That was about forty five minutes ago. I am sitting with my phone on speaker listening to scratchy between station music waiting to speak with a live person. Ideas???

  2. I need to cancel a flight on Jet Blue #2469 for Aug. 18. since my doctor said I can’t travel Just fell in house on Friday night at 11:30 and no one found me till Sunday at 3:30. Friend had my key and came over because she could not reach me. Found me on bathroom floor and could not get up. She called 911 and paramedics took me to Hospital. I stayed 4 days then went to Springtree Rehap for 2 weeks. DoI need a doctors note to cancel with no penalty.


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Written by Two Monkeys Travel - Contributor

Two Monkeys Travel Group – Community Travel Blog is a travel blog and website. We quickly grew into a valuable source of inspiring travel stories, advice, itineraries and travel guides, with the aim of demonstrating how to live a sustainable life of travel, whilst living your own definition of success. If you'd like to contribute and write a guest post, contact us at [email protected]