How to Change Flights or Get Refunds on Turkish Airlines

By Lyza Paloma March 13th, 2020 Posted in Guide for Filipinos, Travel Blog 4 Comments

Turkish Airlines is a worldwide carrier connecting a lot of countries. Though Turkey isn’t really as affected as the rest of Asia and Europe, Turkish Airlines canceled a lof of flights. If you ever booked a flight with them, here’s a Step by Step Guide on How to Change Flights or Get Refunds on Turkish Airlines.

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To help in not spreading the virus, most airlines are being cooperative and canceling flights. Well, safety is a top priority of Turkish Airlines, so they are offering free cancellations and rescheduling of flights. Read this on how to change your trip or get a refund!

How to Change Flights or Get Refunds on Turkish Airlines3
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Flight Cancellations and Travel Restrictions

As per the Turkish Airlines website, here are flight cancellations and travel restrictions:

All flights are canceled until April 1, 2020:

  • China (Mainland)
  • Iran
  • Iraq
  • Italy
  • South Korea
  • Nakhchivan (an Autonomous Republic in Azerbaijan)
  • Saudi Arabia (Dammam and Riyadh)
  • Mongolia (March 11 – 28, 2020)
  • Israel (Tel Aviv has only 2 flights per day)
  • Europe (Germany, France, Spain, Norway, Denmark, Belgium, Sweden, Austria, and Holland suspended until April 17, 2020)
  • Kosovo (March 16-31, 2020)
  • Ukraine (March 17 – April 3, 2020)

Rights of the Passengers who Hold Tickets

For Cancelled Flights

  • Flight Changes is free of charge for canceled flights up to April 1, 2020, if it’s reserved for a flight from May 31, 2020
  • Refunds will be issued for unused tickets
  • If your ticket is partially used (e.g., the Philippines to Turkey to Italy to the UK, then Turkey to Italy is canceled), you can have route changes (a direct flight to the UK or a stop at another country rather than Italy) or a refund

For Non-Cancelled Flights

  • If you hold tickets to Hong Kong for flights up to May 31, 2020, you can change your flight free of charge if you do it before April 11, 2020, and that your flight is from May 31, 2020
  • Refunds will be issued for unused tickets
  • If your ticket is partially used, you can have route changes or a refund

Other Turkish Airline International Flights

This applies to all tickets purchased to all destinations except for domestic flights in Turkey and to/from Ercan Airport (Northern Cyprus):

  • Tickets bought from March 6 to March 24 for flights within 2020- the first rebooking is free of charge.
  • Tickets bought before March 5 with flights up to December 31, 2020 – the first rebooking is free of charge but it must be done before March 16, 2020
  • [Update] For those tickets purchased before March 31, 2020, for flights up to December 31, there is Zero Change Fee. If you don’t know when to fly, you can cancel a reservation and have an open ticket.  Cancelation should be done before May 31, 2020, and flights completed until February 28, 2021.

The passengers may pay fare differences due to the change

Where to Change your Tickets Free of Charge?

Canceled Flights

  • Turkish Airlines Website
  • Turkish Airlines Mobile App
  • Sales Office
  • Call Center
  • Travel Agency where you purchased your ticket

Non-Canceled Flights

  • Turkish Airlines Sales Office
  • Travel Agency where you purchased your ticket

Step-by-Step Guide on Changing your Flight with Turkish Airlines

STEP 1: Visit the Turkish Airlines Website or you can open the app.

How to Change Flights or Get Refunds on Turkish Airlines

STEP 2: Click “Manage booking / Check-in,” enter your ticket number or reservation code, and Passenger Surname.

How to Change Flights or Get Refunds on Turkish Airlines

STEP 3: Choose the “Turkish Airlines Change Flight” option.

STEP 4: Follow the instructions and complete it.

STEP 5: Pay the flight differences.

STEP 6: Get your new itinerary.

Step-by-Step Guide on Getting a Refund for your flights with Turkish Airlines

STEP 1: Prepare your flight details.

STEP 2: Contact your agency, the call center, or a Turkish airline sales office.

STEP 3: Provide your flight details as well as the reason why you want to get a refund for your flight. The in-charge will then process it.

STEP 4: Wait for the payment to be credited back to you. The method that will be used is the same way on how you paid for your flight (e.g., credit card).

Call Centers Information

Here are the numbers you can call if ever you want to change or refund your tickets:

How to Change Flights or Get Refunds on Turkish Airlines

Turkish Airlines Offices

You can check the list of the offices of Turkish Airlines through this link.

In the Philippines, they have one Ticket Sales Office:

Address: Unit 1401 14th Floor BDO Equitable Tower 8751 Paseo De Roxas Makati City
Office Hours: Monday to Thursday, 8:30 AM – 6:30 PM, Fridays 8:30 AM – 5:30 PM
Telephone Numbers: +632 8864 0600 / +632 8894 5416 / +632 8894 5421
E-mail: ticketing@thy.com.ph

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I hope this guide will help you with your flight cancellations, changes, or getting a refund. It’s a bit annoying that our plans change, but it’s better to stay put and avoid much traveling. Hopefully, there’s a cure on this virus, or spreading will stop before April. Anyway, keep safe, stay healthy, and wash your hands!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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4 thoughts on “How to Change Flights or Get Refunds on Turkish Airlines

  1. I have been trying since the last five days to cancelled my flight and to gat a refund.
    However the number provided are constanly engaged.
    Now I am writing to get my money back on my credit card.

  2. I have been trying since the last five days to cancelled my flight and to gat a refund.
    However the number provided are constanly engaged.
    Now I am writing to get my money back on my credid card
    Flight booked for 23/02/2020 – 29/03/2020
    TK 1964 – TK 7798
    Ref # 5029379727

  3. Oh Thank you so much! I was so happy to follow your instructions since I was almost flying to Manila when they decided for the lockdown… Now I am waiting to get my money back to my credit card! Thanks !!! Salamat!!!

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Written by Lyza Paloma

Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. She has already been to 4 countries in Asia and 18 provinces in the Philippines. She’s flexible and can travel solo, with friends, or family. Besides traveling, she loves organizing trips, photography, reading, and making new friends.

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