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How to Change Flights or Get Refunds on Turkish Airlines

By Two Monkeys Travel - Contributor March 13th, 2020 Posted in Guide for Filipinos, Travel Blog 30 Comments

Turkish Airlines is a worldwide carrier connecting a lot of countries. Though Turkey isn’t really as affected as the rest of Asia and Europe, Turkish Airlines canceled a lof of flights. If you ever booked a flight with them, here’s a Step by Step Guide on How to Change Flights or Get Refunds on Turkish Airlines.

How to Change Flights or Get Refunds on Emirates
Hello I’m Nik ?

To help in not spreading the virus, most airlines are being cooperative and canceling flights. Well, safety is a top priority of Turkish Airlines, so they are offering free cancellations and rescheduling of flights. Read this on how to change your trip or get a refund!

How to Change Flights or Get Refunds on Turkish Airlines3
Kevin Hackert

Flight Cancellations and Travel Restrictions

As per the Turkish Airlines website, here are flight cancellations and travel restrictions:

All flights are canceled until April 1, 2020:

  • China (Mainland)
  • Iran
  • Iraq
  • Italy
  • South Korea
  • Nakhchivan (an Autonomous Republic in Azerbaijan)
  • Saudi Arabia (Dammam and Riyadh)
  • Mongolia (March 11 – 28, 2020)
  • Israel (Tel Aviv has only 2 flights per day)
  • Europe (Germany, France, Spain, Norway, Denmark, Belgium, Sweden, Austria, and Holland suspended until April 17, 2020)
  • Kosovo (March 16-31, 2020)
  • Ukraine (March 17 – April 3, 2020)

Rights of the Passengers who Hold Tickets

For Cancelled Flights

  • Flight Changes is free of charge for canceled flights up to April 1, 2020, if it’s reserved for a flight from May 31, 2020
  • Refunds will be issued for unused tickets
  • If your ticket is partially used (e.g., the Philippines to Turkey to Italy to the UK, then Turkey to Italy is canceled), you can have route changes (a direct flight to the UK or a stop at another country rather than Italy) or a refund

For Non-Cancelled Flights

  • If you hold tickets to Hong Kong for flights up to May 31, 2020, you can change your flight free of charge if you do it before April 11, 2020, and that your flight is from May 31, 2020
  • Refunds will be issued for unused tickets
  • If your ticket is partially used, you can have route changes or a refund

Other Turkish Airline International Flights

This applies to all tickets purchased to all destinations except for domestic flights in Turkey and to/from Ercan Airport (Northern Cyprus):

  • Tickets bought from March 6 to March 24 for flights within 2020- the first rebooking is free of charge.
  • Tickets bought before March 5 with flights up to December 31, 2020 – the first rebooking is free of charge but it must be done before March 16, 2020
  • [Update] For those tickets purchased before March 31, 2020, for flights up to December 31, there is Zero Change Fee. If you don’t know when to fly, you can cancel a reservation and have an open ticket.  Cancelation should be done before May 31, 2020, and flights completed until February 28, 2021.

The passengers may pay fare differences due to the change

Where to Change your Tickets Free of Charge?

Canceled Flights

  • Turkish Airlines Website
  • Turkish Airlines Mobile App
  • Sales Office
  • Call Center
  • Travel Agency where you purchased your ticket

Non-Canceled Flights

  • Turkish Airlines Sales Office
  • Travel Agency where you purchased your ticket

Step-by-Step Guide on Changing your Flight with Turkish Airlines

STEP 1: Visit the Turkish Airlines Website or you can open the app.

How to Change Flights or Get Refunds on Turkish Airlines

STEP 2: Click “Manage booking / Check-in,” enter your ticket number or reservation code, and Passenger Surname.

How to Change Flights or Get Refunds on Turkish Airlines

STEP 3: Choose the “Turkish Airlines Change Flight” option.

STEP 4: Follow the instructions and complete it.

STEP 5: Pay the flight differences.

STEP 6: Get your new itinerary.

Step-by-Step Guide on Getting a Refund for your flights with Turkish Airlines

STEP 1: Prepare your flight details.

STEP 2: Contact your agency, the call center, or a Turkish airline sales office.

STEP 3: Provide your flight details as well as the reason why you want to get a refund for your flight. The in-charge will then process it.

STEP 4: Wait for the payment to be credited back to you. The method that will be used is the same way on how you paid for your flight (e.g., credit card).

Call Centers Information

Here are the numbers you can call if ever you want to change or refund your tickets:

How to Change Flights or Get Refunds on Turkish Airlines

Turkish Airlines Offices

You can check the list of the offices of Turkish Airlines through this link.

In the Philippines, they have one Ticket Sales Office:

Address: Unit 1401 14th Floor BDO Equitable Tower 8751 Paseo De Roxas Makati City
Office Hours: Monday to Thursday, 8:30 AM – 6:30 PM, Fridays 8:30 AM – 5:30 PM
Telephone Numbers: +632 8864 0600 / +632 8894 5416 / +632 8894 5421
E-mail: [email protected]

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Nauris Pūķis

I hope this guide will help you with your flight cancellations, changes, or getting a refund. It’s a bit annoying that our plans change, but it’s better to stay put and avoid much traveling. Hopefully, there’s a cure on this virus, or spreading will stop before April. Anyway, keep safe, stay healthy, and wash your hands!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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30 thoughts on “How to Change Flights or Get Refunds on Turkish Airlines

  1. I have ticket back to istanbul for 24 june ,i want to change it to 24 October 2022 thank you

  2. Hello,i want to chanhe my ticket TK 235-3989587848 to istanbul for 24 October 2022 thank you

  3. Hi, I have booked 3 tickets to travel to UK on 13 July 2020 back on 25 July 2020 ie TK3725098/3725086/3725077. Due to covid, we are not permitted to travel thus have changed to open tickets and supposed to utilize the tickets before 31/12/2021. Since there is still ongoing covid, reluctant to fly this year. Wish to enquire whether the tickets can be extended until December 2022 or can still use the tickets for certain fees. Try to contact local agent phone number but only voice notes. Can you pls help. Tq

  4. hi, my flight was cancelled with Turkish air by Turkish airline on march 2020 two days before flying. we received voucher valid till 31/12/2021. due to on going covid 19, i am reluctant to fly. how do i get full refund?

  5. I try to re scheduled my flight going to hungary due to i have some emergency problem that need to finish before i fly but no one asnwer my call and even in their e mails they didnt answer my request

  6. Hi I’m OTHMAN we are going on 16th of March 2020 and you cancelled our flight due to covid 19 pandemic then we have being calling our agent and no refund till now can you please work on it quickly and give us reply back thanks

  7. Hi i was going on the 31st of march 2020 11 people travelling my flight got cancelled cos of the covid 19 now my agent will not give my refund back i am not happy he is saying vouchers or put seat forward until july or august please can you do something about this a.s.a.p please thankyou.

  8. I have been waiting for a refund for exactly 4 months and 10 days now. Funny thing is, on 14 Apr 2020 I received an email confirming they had issued the agreed refund. I have been following-up on a regular basis since then: through their web forms (around 10 times) and by calling the call centre.

    I wonder if I will ever receive it, actually. What I do know for sure is that I will never purchase tickets from this airline.

  9. Hi dear sir or madam
    ibooked ticketwith tukish airline but my flight was cancelle in kabul Afghanistan i went to officetukish airline they told me to get money where you get ticket from
    now i would like to get my refound please

    1. Where did you buy your ticket? If online, you may need to request through their system but if through a travel agency then you need to ask from them.

      1. Good day please I have a similar problem. My ticket was cancelled since match 2020 but my agency said portal for refund is not opened. Please I will like to know if the portal is open and how can I go for the refund. Pls contact me with this number send me a message xx or email thanks God bless.

        1. It’s better if you contact the Turkish airlines. usually, the agency will refund you if you booked with them and not directly through Turkish Airlines.

  10. My flight TK 713 got canceled on 5th Aug 2020 at 06:25 am. Can I rebook on 6th Aug 2020 flight?

  11. I booked the flight on May for June 2. From Dhaka to Toronto for my parents. Every week flight is cancelling. My parents are stuck there. I really want to bring them back. Every time I call the call centre i can’t get a hold on an agent after trying 5/7days when I get a hold they can’t even help. I want to get the refund and buy tickets with a different airline so I can bring my parents back. I went to the sales of at downtown Toronto they did not help me. Please help me out to get the refund

  12. I suppose to travel to Nigeria by April 7th because of the Corona virus issue my flight was cancelled. Now the egent I but my ticket from refused to refund back my money

  13. As I have had 6 cancellations will Turkish airlines refund my money quickly, as I can get a Korean Air flight very soon .

  14. Hi
    I just want to inform you that I had flight on May 4 from kathmandu Nepal to Lisbon but due to corona virus every where lock down now so that is not possible so I just want to change my flight date . Could you please change my flight date ?
    Thank you
    Manisha kc
    PNR 235 9491432369
    confirmation number WMDI6M

  15. we have called today about our refund
    tickets were cancelled 20.3
    were told today they didn’t even process it at all
    News is
    It can take up to 2 years to receive a refund!!!
    it p.ss me off
    i know we aren’t the only one but surely they have some insurance also they atol protected
    so where is the problem

  16. This article does not really address the main issue: refunds just doesn’t happen. The airline may say they have “queued” you for the refund and then you sit back and wait. And nothing happens. I too have waited for +4 weeks.

    Bear in mind that refunding is a highly automated process within an airline company. They are used to processing many, many refunds every day, for example for business class tickets. Therefore, my guess would be that under normal circumstances the process is really STP (straight-though-processing) and untouched by human hand, once approved.

    The only reason why refunding now takes time is because the airline has decided to ACTIVELY delay. It is not because it requires a lot of manual processing. So don’t believe the BS the airline may give you here.

    I wish airlines would come clean and say that they need to borrow money from consumers during this crisis. At least then we could have a discussion of whether or not this is fair. I don’t think it is. Consumers are also hit by the crisis. If airlines have an immediate liquidity problem it should be solved at state/government level. After all, the consumer has purchased as service which was never delivered. and for which the airline only to a minimal extend has had a cost. If you think of it is even more crazy: they are also withholding the taxes which is a significant part of the total cost of the ticket. Taxes they’
    ll never have to pay to the authorities because the flight never actually happened. Madness.

  17. I have been trying since the last five days to cancelled my flight and to gat a refund.
    However the number provided are constanly engaged.
    Now I am writing to get my money back on my credit card.

  18. I have been trying since the last five days to cancelled my flight and to gat a refund.
    However the number provided are constanly engaged.
    Now I am writing to get my money back on my credid card
    Flight booked for 23/02/2020 – 29/03/2020
    TK 1964 – TK 7798
    Ref # 5029379727

  19. Oh Thank you so much! I was so happy to follow your instructions since I was almost flying to Manila when they decided for the lockdown… Now I am waiting to get my money back to my credit card! Thanks !!! Salamat!!!

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Written by Two Monkeys Travel - Contributor

Two Monkeys Travel Group – Community Travel Blog is a travel blog and website. We quickly grew into a valuable source of inspiring travel stories, advice, itineraries and travel guides, with the aim of demonstrating how to live a sustainable life of travel, whilst living your own definition of success. If you'd like to contribute and write a guest post, contact us at [email protected]