SNCF (France National Railway) Guide for Ticket Refund & Exchange

By Lyza Paloma March 28th, 2020 Posted in Europe Travel Blog, Travel Blog No comments

The French National Railway Company or Société Nationale des Chemins de Fer français (SNCF) is a railway company owned by the French Government in France. It connects most of France and also Monaco. Fourteen thousand trains operate daily. If you have a ticket with SNCF, but you want to postpone or cancel it, here’s our guide on getting a refund for SNCF.

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets
Photo by Angélique Guerin CC BY 2.0

Reminders

  • Don’t contact the centers to ask if there are trains; you will be contacted by e-mail or SMS the day before your journey
  • You can check your train updates here or through Assistant SNCF
  • Ticket booths and sales offices are closed
  • As of March 18, 2020 – there will be no booking and in-station assistance for PWDs as a government measure

Exchange and Refunds

Before departure

  • For travels up to April 30, 2020
  • Exchange or refund with no charge
  • Please request online at OUI.sncf, an agent, or by phone

After departure

  • Request a Refund with no charge

How to Get a Refund for TGV / INTERCITES

For travels until April 30, 2020

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets

  • Enter the Reference Number and Last Name of the Order and click “Consult My Order
  • Cancel or Exchange your ticket without extra fee
  • After departure, you can use this request form within 60 days

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets1

How to Get a Refund for OUIGO

For travels until April 30, 2020

  • Cancel or exchange at least 1.5 hours before your train departure
  • Go to this website to get a refund

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets2

How to Get a Refund for TER with a Connection

  • For those with a connection through TGV or INTERCITES
  • Go to My Bookings

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets

  • Enter the Reference Number and Last Name of the Order and click “Consult My Order
  • Cancel or Exchange your ticket without extra fee

How to Get a Refund for TER without a Connection

For paper tickets

  • Go to the SNCF desk in the station
  • Or Go to the SNCF boutique
  • Visit 60 days after the end of stage 3

For E-tickets with travel up to April 30, 2020

Send your request to the regional TER Service, see forms and links below

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets3

How to Get a Refund for EUROSTAR

Those with canceled trips are informed and will get a refund within 60 days or get a free exchange without extra fees; you can get through the following:

1. An E-Voucher, use this link to submit your request

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets4

2. You can also send a post to this address:

Service Relation Clients SNCF
62 973 ARRAS Cedex 9

Travel between March 13, 2020 – June 1, 2020

  • Receive an eVoucher of the full value of your booking
  • Book before September 30, 2020
  • Travel until March 2021

How to Get a Refund for TGV France (to other countries)

Travels up to April 30, 2020

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets

  • Enter the Reference Number and Last Name of the Order and click “Consult My Order
  • You can also request form within 60 days

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets1

How to Get a Refund for Thalys

  • March 10 – April 30 trips – free exchange or refunds
  • May 1 – July 31 Trips – free exchange or refunds up to 30 days before the departure date
  • You can use this form to request a refund

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets5

  • You can also send a post to this address:

Service Relation Clients SNCF
62 973 ARRAS Cedex 9

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets
Photo by xommandedit CC BY-ND 2.0

Customer Service

You can contact them through the online help form. You can also dial 00 33 1 84 94 3635 and follow the instructions.

SNCF (France National Railway) Guide for Exchange and Refunds of Tickets6

Right now, Europe is one of the continents that are struck by the outbreak. There are many government restrictions as well as a warning against non-essential travel. It’s better and safer to stay at home and do productive things. Let’s continue traveling when this shall pass. Keep healthy and safe!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

 

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Written by Lyza Paloma

Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. She has already been to 4 countries in Asia and 18 provinces in the Philippines. She’s flexible and can travel solo, with friends, or family. Besides traveling, she loves organizing trips, photography, reading, and making new friends.

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