SNCF (France National Railway) Guide for Ticket Refund & Exchange
The French National Railway Company or Société Nationale des Chemins de Fer français (SNCF) is a railway company owned by the French Government in France. It connects most of France and also Monaco. Fourteen thousand trains operate daily. If you have a ticket with SNCF, but you want to postpone or cancel it, here’s our guide on getting a refund for SNCF.
Table of Contents
Reminders
- Don’t contact the centers to ask if there are trains; you will be contacted by e-mail or SMS the day before your journey
- You can check your train updates here or through Assistant SNCF
- Ticket booths and sales offices are closed
- As of March 18, 2020 – there will be no booking and in-station assistance for PWDs as a government measure
Exchange and Refunds
Before departure
- For travels up to April 30, 2020
- Exchange or refund with no charge
- Please request online at OUI.sncf, an agent, or by phone
After departure
- Request a Refund with no charge
How to Get a Refund for TGV / INTERCITES
For travels until April 30, 2020
- Before departure, go to My Bookings
- Enter the Reference Number and Last Name of the Order and click “Consult My Order”
- Cancel or Exchange your ticket without extra fee
- After departure, you can use this request form within 60 days
How to Get a Refund for OUIGO
For travels until April 30, 2020
- Cancel or exchange at least 1.5 hours before your train departure
- Go to this website to get a refund
How to Get a Refund for TER with a Connection
- For those with a connection through TGV or INTERCITES
- Go to My Bookings
- Enter the Reference Number and Last Name of the Order and click “Consult My Order”
- Cancel or Exchange your ticket without extra fee
How to Get a Refund for TER without a Connection
For paper tickets
- Go to the SNCF desk in the station
- Or Go to the SNCF boutique
- Visit 60 days after the end of stage 3
For E-tickets with travel up to April 30, 2020
Send your request to the regional TER Service, see forms and links below
- Auvergne-Rhone-Alpes
- Bourgogne-Franche-comt
- Brittany
- Centre-Val-de-Loire
- East Central France
- Northern France
- Normandy
- South-Western France – Nouvelle-Aquitaine
- South-Western France – Occitanie
- Pays de la Loire
- Provence-Alpes-Cote d’Azur
How to Get a Refund for EUROSTAR
Those with canceled trips are informed and will get a refund within 60 days or get a free exchange without extra fees; you can get through the following:
1. An E-Voucher, use this link to submit your request
2. You can also send a post to this address:
Service Relation Clients SNCF
62 973 ARRAS Cedex 9
Travel between March 13, 2020 – June 1, 2020
- Receive an eVoucher of the full value of your booking
- Book before September 30, 2020
- Travel until March 2021
How to Get a Refund for TGV France (to other countries)
Travels up to April 30, 2020
- Go to My Bookings
- Enter the Reference Number and Last Name of the Order and click “Consult My Order”
- You can also request form within 60 days
How to Get a Refund for Thalys
- March 10 – April 30 trips – free exchange or refunds
- May 1 – July 31 Trips – free exchange or refunds up to 30 days before the departure date
- You can use this form to request a refund
- You can also send a post to this address:
Service Relation Clients SNCF
62 973 ARRAS Cedex 9
Customer Service
You can contact them through the online help form. You can also dial 00 33 1 84 94 3635 and follow the instructions.
Right now, Europe is one of the continents that are struck by the outbreak. There are many government restrictions as well as a warning against non-essential travel. It’s better and safer to stay at home and do productive things. Let’s continue traveling when this shall pass. Keep healthy and safe!
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About the Writer
Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.