Sometimes, unexpected changes can mean a Eurostar Cancellation – and that’s perfectly fine! Our quick guide walks you through simple steps and offers handy tips, making it easy to adjust your plans with confidence. We’ve got you covered in checking live train updates on the Eurostar app, or wondering if a single leg of a return ticket can be modified.
It’s handy information for when you travel to the UK or spend a family vacation at a luxury villa in Mallorca. And if you’re considering connecting journeys from France or Germany on this renowned high-speed rail service, our guide provides insights on managing your reservation details.
What is Eurostar?
Eurostar is a high-speed railway that connects London with Amsterdam, Avignon, Brussels, Bourg-Saint-Maurice, Disneyland Paris, Lille, Fréthun, Lyon, Marseille, Paris, and Rotterdam. Whether you’re traveling in Standard or opting for Eurostar Premier with added comforts and upgrades, many customers choose Eurostar for its convenience. With features like train split options and clear Eurostar leave schedules, keeping track of your original departure time is easier than ever.
Sometimes, a canceled booking is just the universe nudging you toward a new adventure. If you’re ready to turn unexpected travel changes into a stepping stone toward a more flexible lifestyle, consider diving into TMTG’s eBook, “The A-Z on Becoming a Digital Nomad“. This comprehensive guide reveals practical strategies, insider tips, and step-by-step insights. It’s more than just a read – it’s your passport to reimagining life on your own terms!
And, if, unfortunately, you have to cancel your trip due to personal circumstances or uncontrollable reasons, it’s crucial to know your options when you make your ticket purchase. In this article, we’ll focus on Eurostar and how you can cancel and get refunds with this high-speed rail service. We also cover details on managing your reservation, from the initial ticket purchase to navigating through security checks at the ticket gates and ticket office.
Note: Please remember that passengers are entitled to a full refund for both Standard and Standard Premier bookings if your trip is canceled by Eurostar.
Eurostar Cancellation and Refund Policy (2025)
As Eurostar states, passengers’ refund requests depend on which travel class they chose and how they booked their ticket. Read on for detailed information.
Standard or Standard Premier
You don’t have to cancel your ticket if you decide not to travel. Standard and Standard Premier tickets can be exchanged free of charge up to one hour before departure, subject to availability. If your plans change, you may modify a single leg of a return ticket instead of canceling the entire journey.
However, if the new ticket is more expensive, you’ll need to pay the difference in fare. If it’s cheaper, Eurostar won’t refund the difference. An exchange fee applies: £30 for Standard and £40 for Standard Premier per person, per leg.
Refund Policy for Standard or Standard Premier
- Refunds are available up to seven days before departure
- £25 / €25 / $40 fee per leg, per person applies
- No refunds within seven days of departure
- No refunds if the ticket has been exchanged within seven days of departure
Business Premier
If you booked a Business Premier ticket, you have more flexibility. These tickets can be exchanged for free up to 48 hours after departure. If the new ticket is more expensive, you’ll need to pay the fare difference, but if it’s cheaper, no refund will be given for the price difference.
Refund Policy for Business Premier
- Fully refundable before and up to 48 hours after departure
- Refunds processed within 5-28 days, depending on your payment method
- No refunds for Netherlands routes (Amsterdam or Rotterdam Centraal) after departure
Important: Keep your email and login details updated to receive confirmation of any refunds, exchanges, or security updates on your booking.
How to Change a Eurostar Ticket Online
Step 1: Go to eurostar.com. Feel free to use your preferred alternative browser if you experience issues on the original site.
Step 2: Select “Manage Booking”. You may be required to enter your six-letter booking reference along with a 6-digit security code, ensuring a secure process.
Step 3: Click “Change journey dates or times” and follow the subsequent instructions. For added convenience, review your travel documents and check the file’s contents for any pertinent details, such as your travel insurance information, which might cover adjustments in the case of delays.
Step 4: A confirmation email will be sent, and the refund will appear in your account within five working days
If you prefer not to handle changes online, you can do so over the phone or in person. However, there’s a service fee of £10 per transaction that applies to Standard and Standard Premier bookings and exchanges made over the phone or at the station.
Keep in mind that you might be asked to complete additional security checks at the ticket gates or ticket office.
Phone and Station Bookings
As of 2025, if you booked your Eurostar ticket over the phone or at the station, you cannot arrange refunds or exchanges online. To manage your booking:
Contact Eurostar Customer Service:
- Phone: +44 (0)3448 224 800 (UK) or +1 646 934 6454 (USA)
- Email: Use the Contact Us form on Eurostar’s website
Service Fee: A $20 service fee applies per transaction for Standard and Eurostar Plus bookings made over the phone or at the station.
Booking Reference: Have your six-letter booking reference ready when contacting customer service.
Eurostar Fares and Fees
London to Paris
Eurostar Standard: from £52 one-way
Eurostar Plus: from £94 one-way
Eurostar Premier: from £326 one-way
London to Brussels / Lille
Eurostar Standard: from £52 one-way
Eurostar Plus: from £94 one-way
Eurostar Premier: from £278 one-way
London to Rotterdam / Amsterdam Centraal
Eurostar Standard: from £52 one-way
Eurostar Plus: from £94 one-way
Eurostar Premier: from £305 one-way
London to Disneyland® Paris
Eurostar Standard: from £52 one-way
Eurostar Plus: from £94 one-way
Eurostar Premier: from £326 one-way
London to Any Belgian Station
Eurostar Standard: from £52 one-way
Eurostar Plus: from £94 one-way
Eurostar Premier: from £278 one-way
Please remember that all Standard and Standard Premiere tickets on Eurostar are exchangeable but non-refundable. And these are all subject to availability and fare difference may apply. And as for Eurostar, these changes also have fixed fee of £30/€40/$55 (in Standard) or £40/€50/$60 (in Standard Premier) per person per leg to be exchanged.
You can exchange your ticket within the same class or even upgrade to Eurostar Premier if available, provided the journey remains unchanged. Additional services such as seat reservations, luggage handling, and accommodations for pets are also taken into account during your reservation process.
And for the Business Premiere Tickets, they are fully exchangeable and refundable before and up to 60 days after departure. No fees and no difference in fare apply.
Note: Eurostar stated that “Tickets for journeys between Lille and Brussels are non-exchangeable and non-refundable.”
Before you travel, check all details on the Eurostar app, including live train updates and any modifications regarding your ticket purchase. Also, consider packing essentials like comfortable shoes, a winter jacket, and even a solar power bank – especially if you’re on the move.
Whether you’re managing seat reservations or sorting through luggage arrangements, having comprehensive travel insurance and all necessary details in your travel journal can make all the difference.
In conclusion, canceling your Eurostar booking isn’t an ending – it’s a strategic pivot in your travel journey. With the detailed steps and insider tips provided, you can now handle cancellations confidently and with minimal hassle, ensuring that changes in your plans lead to new opportunities rather than setbacks.
Embrace this flexibility as a chance to explore alternative routes, reschedule for better times, or even discover unexpected adventures. After all, every change in your travel itinerary is a reminder that the world is full of possibilities waiting to be uncovered.
FAQ
You can view the conditions of your ticket via Manage Booking. A refund with a £25/€25/$40 fee per leg, per person is available up to seven days before departure.
You can get a refund with a £25/€25/$40 fee per leg, per person up to seven days before departure. Please note, you cannot change your departure or destination stations. See the Eurostar Help Centre for more information.
If your train is canceled, compensation options include either claiming a refund or exchanging your ticket. Visit Manage Booking or initiate a refund claim for further assistance.
About the Writer
Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.