How to Cancel Reservation and Get Refund with Eurostar [Step by Step Guide]

By Fatima Turla March 28th, 2020 Posted in Europe Travel Blog, Travel Blog 3 Comments

Eurostar is a high-speed railway that connects London with Amsterdam, Avignon, Brussels, Bourg-Saint-Maurice, Disneyland Paris, Lille, Fréthun, Lyon, Marseille, Paris, and Rotterdam. With the convenience it brings, a lot of customers book their tickets with Eurostar to travel across Europe.

How to Cancel Reservation and Get Refunds with Eurostar
Photo by Rob Dammers CC BY 2.0

And, if, unfortunately, you have to cancel your trip due to personal or uncontrollable reasons, you must know if it’s applicable for you to do that when you purchase your ticket. In this article, we’ll focus on Eurostar and how you can cancel and get refunds with this high-speed railway.

Note: Please remember that passengers are entitled to a full refund for both Standard and Standard Premier bookings if your trip is canceled by Eurostar.

Eurostar Cancellation and Refund Policy

As what Eurostar stated, passengers’ refund request all depends on which travel class they chose and how they booked their ticket. Read them below.

Online bookings – Standard or Standard Premier

If you will not continue your trip, you don’t have to cancel. These tickets are non-refundable but you can change your ticket before the scheduled departure of your original train (it is subject to availability). You will need to pay a fee (£30 for Standard, £40 for Standard Premier) plus any difference in fare. It is per person per leg of the journey. If the new fare, however, is less expensive, unfortunately, Eurostar can’t refund the difference.

How to Change the Ticket in Eurostar

Step 1: Go to eurostar.com

How to Cancel Reservation and Get Refunds with Eurostar

Step 2: Select “Manage Booking”.

How to Cancel Reservation and Get Refunds with Eurostar

Step 3: Enter your six-letter booking reference and last name to log in. 

Step 4: Just click “Change journey dates or times” and follow the next instructions.

If you don’t feel like doing it online, you can do it over the phone or in person. However, there’s a service fee of £10 per transaction that applies to Standard and Standard Premier bookings and exchanges made over the phone or at the station.

Online bookings – Business Premier

If you booked at eurostar.com, you can still cancel your trip and get a refund up to 60 days after your scheduled departure – with the exemption on Netherlands routes.

Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible until departure, but after the train’s scheduled departure time, you can’t exchange or get a refund.

How to Refund Business Premier Ticket

Step 1: Go to eurostar.com

How to Cancel Reservation and Get Refunds with Eurostar

Step 2: Select “Manage Booking”.

How to Cancel Reservation and Get Refunds with Eurostar

Step 3: Enter your six-letter booking reference and last name to log in. 

Step 4: Just click “Change the Journey” and follow the next instructions.

Eurostar will send you an email when it’s all done. The amount of refund will appear in your account within five working days.

Phone and Station Bookings 

If you booked your ticket over the phone or at the station, you won’t be able to arrange your refund online. 

What you should do is send an email to Eurostar or call them via this number: 

03432 186 186 / +44 (0)1233 617 575 (if outside the UK)

Just make sure that you have your six-letter booking reference ready. Also, a service fee of £10 per transaction applies to Standard and Standard Premier bookings and exchanges made over the phone or at the station.

How to Cancel Reservation and Get Refunds with Eurostar
Photo by yisris CC BY 2.0

Eurostar Fares and Fees

Paris Fares

How to Cancel Reservation and Get Refunds with Eurostar

Between Brussels/Lille and London/Ashford/Ebbsfleet

How to Cancel Reservation and Get Refunds with Eurostar

Between London/Ebbsfleet/Ashford and Disneyland Paris

How to Cancel Reservation and Get Refunds with Eurostar

Between Any Belgian Station and London/Ebbsfleet/Ashford

How to Cancel Reservation and Get Refunds with Eurostar

London to Rotterdam/Amsterdam Centraal

How to Cancel Reservation and Get Refunds with Eurostar

Please remember that all Standard and Standard Premiere tickets in Eurostar are exchangeable but non-refundable. And these are all subject to availability and fare difference may apply. And as for Eurostar, these changes also have fixed fee of £30/€40/$55 (in Standard) or £40/€50/$60 (in Standard Premier) per person per leg to be exchanged.

You can exchange your ticket with the same class or even upgrade to Standard Premier but it should have the same route as the original journey booked. 

And for the Business Premiere Tickets, they are fully exchangeable and refundable before and up to 60 days after departure. No fees and no difference in fare apply. 

Note: Eurostar stated that “Tickets for journeys between Lille and Brussels are non-exchangeable and non-refundable.”

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About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.

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3 thoughts on “How to Cancel Reservation and Get Refund with Eurostar [Step by Step Guide]

  1. We have to cancel our trip to London and Paris due to the Coronavirus pandemic. I contacted Eurostar and asked for a refund but they will only give me a travel voucher good for 12 months. We are not able to travel to London and Paris in 12 months so that doesn’t work for us, we need a refund. We paid $912.00 USD for our (4) tickets. Do you know of any one who can help me get a refund? Who governs Eurostar?

    1. Hello, thank you for the heads-up. However, this article discusses how you can cancel reservation if the passenger is the one who will cancel his/her trip, not by Eurostar. 🙂 But I will update the article, and I will add the information you gave me. Thank you so much! 🙂

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Written by Fatima Turla

Fatima is a full-time writer of Two Monkeys Travel. Her first major trip was in 2016 and got really interested in traveling. She also enjoys learning languages and other country’s cultures. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Witness her journey by following her on Instagram.

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