Can I cancel my airBaltic flight? Refund and Flight Cancellation Policy

By Lyza Paloma March 24th, 2020 Posted in Europe Travel Blog, Travel Blog, Travel Guides No comments

airBaltic (AS Air Baltic Corporation) is an airline in Latvia and the country’s flag carrier. Their fleet size is only small, with 38 carriers, mostly Airbus A220-300s, but serves 80 destinations. If you would like to stop traveling for a while and have a change of plans, you can cancel or rebook online. Here’s a Step by Step Guide on How to Change Flights or Get Refunds on airBaltic.

Step by Step Guide on How to Change Flights or Get Refunds on airBaltic
Photo by Javier Rodríguez CC BY-SA 2.0

Like most airline carriers nowadays, many flights are suspended. However, airBaltic still has special flights to serve citizens or residents of Latvia and their neighboring countries and bring them back home. In case you can’t contact them through their numbers, you can change your bookings online.

Updates

There is suspension on air traffic as imposed by the government. Here’s the link for the updates.

As of March 23, 2020, most of the flights are suspended. There are only certain special flights to bring Baltic nationals home. If you are from Latvia, Lithuania, or Estonia and wish to go home, please check the link for available flights.

Travels until April 14, 2020

  • You can request a travel voucher (with additional EURO 20) or a full refund
  • Change date of flight is available
  • You can also get a Repatriation Flight (for nationals or residents of Latvia who want to go back)

Travels after April 14, 2020

No special announcements yet

Purchased ticket before March 10, travel is up to March 31

  • One date change is permitted, free of charge
  • You can rebook to a new travel date up to December 31, 2020
  • Change must be done before your original departure date
  • Fare difference may be paid
  • You can’t change the origin and destination

Purchased ticket starting March 10 – 31, 2020

  • Can rebook tickets free of charge by December 31, 2020
  • You can change only once without fees
  • Fare difference may be paid
  • You can’t change the origin and destination

Please note that services from the partners of airBaltic (insurance, car rental, hotel reservation) can’t be transferred to the new ticket. Your ticket is valid for 1 year after the date of purchase; your new flight date must be within your ticket validity period. If it has been used partially, it’s valid from the first flight date.

How to Change your Flight Booking with airBaltic

STEP 1: Go to the Online Payment Form of airBaltic.

Step by Step Guide on How to Change Flights or Get Refunds on airBaltic

STEP 2: Enter the booking details and the passenger’s surname and click “Confirm.”

STEP 3: Choose your new flight date and time. There are no routes or destination changes for airBaltic. Please take note that if there are any fare differences, you will have to pay it.

STEP 4: Receive a payment link and follow the instructions given to you. Make sure to do it as soon as you receive it as it will expire.

STEP 5: Receive a new Flight Itinerary.

Alternative:

If you can’t find your booking reference, click “Fill out this form instead!”  Enter the details needed and click submit; you’ll have to wait for them to e-mail back and follow instructions from there.

How to Cancel your Flight Booking with airBaltic

STEP 1: Go to the Booking Cancellation Form of airBaltic.

Step by Step Guide on How to Change Flights or Get Refunds on airBaltic1

STEP 2: Enter the booking details and the passenger’s surname and click “Confirm.”

STEP 3: Confirm the flight you wish to cancel and answer if you want a gift card as your refund or a travel voucher. Take note that there’s an additional EURO 20 if you opt for a travel voucher.

STEP 4: Receive further instructions from airBaltic and follow it.  

STEP 5: Receive your travel voucher or refund.   

Alternative:

If you can’t find your booking reference, click “Fill out this form instead!”  Enter the details needed and click submit; you’ll have to wait for them to e-mail back and follow instructions from there.

Contact Numbers

Please note that there are telephone charges.

  • Latvia: 90001100
  • Lithuania: 890015004 or +370 52107195
  • Estonia: 6610819
  • Germany: +371 67229696
  • Finland:  +358 974 790 415
  • Russia: +7 (495) 969-2248
  • Ukraine:  +380 893 202414
  • International: +371 6700 6006
  • E-mail address: reservations@airbaltic.com
  • Twitter:   @airBaltic
Step by Step Guide on How to Change Flights or Get Refunds on airBaltic
Photo by Kārlis Dambrāns CC BY 2.0

For the next few days or weeks, it’s not the best time to travel, as many countries are imposing restrictions. It’s better to change travel plans and, hopefully, do it in the last half of the year. Why not do productive things at home? Let’s all travel when things get better! Keep safe!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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Written by Lyza Paloma

Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. She has already been to 4 countries in Asia and 18 provinces in the Philippines. She’s flexible and can travel solo, with friends, or family. Besides traveling, she loves organizing trips, photography, reading, and making new friends.

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