How To Cancel my WizzAir Flight and Get a Refund

By Two Monkeys Travel - Contributor March 24th, 2020 Posted in Europe Travel Blog, Travel Blog 5 Comments

Wizz Air Hungary Ltd. (W!zz Air) is a low-cost carrier based in Budapest, Hungary. They have a fleet size of 121 airlines serving 150 destinations in 44 countries. If your plans to travel have changed, you can rebook or cancel your flight with Wizz Air. Here’s a Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air.

Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air
Photo by Markus Eigenheer CC BY-SA 2.0

Due to government restrictions and low demand, there might be delays and cancelations of flights, so you need to check your flight status or e-mail. You can also opt for a credit or a cash refund. Read the article to learn more about it.


You can check your Flight Status with this link; you’ll need to enter your origin/destination or flight number.

Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air2

You can also read additional information here and the latest travel advice.

Flight Suspensions

Here is the suspended list of suspended flights as of March 23, 2020

Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air

Suspended Flights

  • 120% of the original fare will automatically be in the WIZZ account of the booking owner
  • Credits can be used to purchase products or services in the next 24 months
  • 100% cash refund can be asked (but will take a long time)
  • For those who purchased via a travel agency, you can contact them
  • Can rebook for another flight on a comparable route but there must be no lockdown of the airport

Wizz Flex Service

  • If you want to buy have a new booking, you can get this service
  • Can change flight 3 hours before departure without a change fee
  • You can cancel flight 3 hours before departure time without cancelation fee; however, there are non-refundable fees (e.g., service fee)

How to Change your Flight Booking with Wizz Air

You can change your flight without a fee if you have a Wizz Flex Service, or you were in obligatory quarantine resulting in a voluntary cancelation.

STEP 1: Sign In to your W!zz Account.

Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air2

STEP 2: Select the reservation you want to change. You can select passengers who will avail of the change or all passengers.

STEP 3: Look for the new flights you wish to choose (e.g. new date, time, or route).

STEP 4: Pay the fees (change fees may be paid if you did not avail of a Wizz Flex Service). Should the new fare be more expensive, you can need to pay the fare difference. If it’s lower, the fare difference won’t be refunded.

STEP 5: Receive a new Flight Itinerary.

How to Cancel and/or Request a Refund for your Flight Booking with Wizz Air

There will be specific cancellations fees if you ever voluntarily cancel your flight and not purchase the Wizz Flex Service.

STEP 1: Sign In to your W!zz Account.

Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air3

STEP 2: Select the reservation you want to cancel.

STEP 3: Choose the passengers for whom the cancelation will apply.

STEP 4: Pay the cancelation fee if there’s any and confirm the cancelation.

STEP 5: Wait for the refunded amount. It will be refunded to the WIZZ-account within 72 hours; however, certain fees can’t be refunded (e.g., service fee). The refunded amount can be used within 90 days from the refund date. Those with suspended flights though are not included in this.

Contact Numbers

Here are the contact numbers per country. Please note that telephone charges may be paid by you.

Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air

Twitter: @wizzair

Step by Step Guide on How to Change Flights or Get Refunds on Wizz Air
Markus Winkler

Please do keep updated by checking your flights and e-mails and also the news. Right now, many customers are trying to contact Wizz Air, so please be patient. Let’s travel later when all of this calms down!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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5 thoughts on “How To Cancel my WizzAir Flight and Get a Refund

  1. Hi, my flight has been cancelled twice and now, first change dto a week later and now the airport has changed completely from Alicante to Malaga. I spoke to one of your wizz air colleagues and they said they could not help me that i had to book new flights with a different airline and cancel my booking with wizz air.
    this process has taken up so much of my holiday and now I cant even get a refund?? please help

  2. Wizz Air Website rebooted during writing my complain regarding an Re-found, i am not happy about that an i think it was on purpose not to be able to write and to be forced to call those very expensive hotlines, it is sad…. customers service is very bad…

    1. 14.21 minutes i was on the phone and nobody answered! WIZZ is not writing back on the site, when i was filling in my adress. So there is no possibillity to get your money back?
      Can somebody help please?
      This is not how it should be with service!!!

  3. On trying to request my refund, this message pops up: ‘Logged in user must be owner’.
    I bought the tickets on my usual online travel agency, that’s why I am given this message. Wizz Air tells me to contact my agency which, at the same time, seems to be out of business due to COVID-19 and it is mission impossible to reach them. Should I say good-bye to my refund? Any suggestion?

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Written by Two Monkeys Travel - Contributor

Two Monkeys Travel Group – Community Travel Blog is a travel blog and website. We quickly grew into a valuable source of inspiring travel stories, advice, itineraries and travel guides, with the aim of demonstrating how to live a sustainable life of travel, whilst living your own definition of success. If you'd like to contribute and write a guest post, contact us at [email protected]