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BNFS Train Tickets- Guide on Getting a Refund and Ticket Cancellation

By Two Monkeys Travel - Contributor April 1st, 2020 Posted in North America Travel Blog, Travel Blog No comments

BNSF Railway Company is a North American Class I railroad network with headquarters in Texas. Though it operates mainly as freight for coals and grains, they also operate commuter trains. There is Metra Rail, Metrolink, Northstar, and Sound Transit. We wrote this BNFS Railway guide in case you want to buy, or get a refund on your passes.

BNFS Railway Guide on Tickets and Getting a Refund
Photo by Atomic Taco CC BY-SA 2.0

Metra Rail


As of March 23, 2020, Metra will operate at an alternative weekly schedule as per mandates. Check out the new schedules in this link. Please health protocols and maintain social distancing.

Where to buy tickets

  • Downtown or Outlying Stations
  • Vending Machines
  • Ventra App
  • Conductor (with a charge of USD 5 if station provides other options)

Tickets Types

  • One-Way Ticket – non-refundable and can be used 90 days from the date of purchase
  • 10-Ride Ticket – non-refundable, good for one year, can be shared by people
  • Monthly Unlimited Ride Pass – non-transferable, good for a month, able to have weekend travel across Metra system with no additional cost (with Reduced Fares)
  • $10 Weekend Pass – unlimited rides on Saturday and Sunday

Refund Policy

For those affected by the virus: Monthly Passes will be refunded on a percentage basis depending on the date returned with no handling fee (standard is USD 5, but is currently waived)

  • 100% on Day 1
  • 85% on Day 2
  • Reduction of 5% per day (e.g., Day 3 – 80%, Day 4 – 75%, Day 18 – 5%)
  • You can’t get a refund when it’s beyond business hours on the 18th day

Other tickets are non-refundable

How to Get a Refund from BNSF Metra

1. For Ventra App – e-mail [email protected] and provide your username, e-mail addressed used and order number

2. For those who purchased through Vending Machine – submit your Ticket to a ticket agent

3. You can also get a refund form and attach your monthly Ticket, original receipt of CC, a copy of the credit card used (if such is used). Mail it to this address:

Metra Revenue Accounting Department
Attn: Refunds
547   Jackson Blvd.
Chicago, IL 60661

You will either get a check or credit in your account

Customer Service

Telephone Number: 312- 322-6777

Metro Link


Check train status, here. You can also check your train through the train tracker.

Tickets Types

  • One-Way Ticket – non-refundable, can be used 1 year from purchase date
  • Round-Trip – Same day ticket, can be used 1 year from purchase date
  • $10 Weekend Pass – unlimited rides on Saturday and Sunday
  • 7-Day – unlimited rides in one week
  • Monthly Unlimited Ride Pass – unlimited travel for a month, non-transferable tickets

Where to buy tickets

  • Metrolink App
  • Ticket Machines in Metrolink Stations
  • Metrolink’s online portal

Refund Policy

The following conditions can be refunded:

1. If Ticketing Machine has malfunctions causing monetary loss

2. Circumstances beyond customer’s control (e.g., medical, loss of employment, stolen property except those lost or damaged)

3. March Monthly Pass – due to the outbreak

  • If not used, you can get a full refund
  • If partially used, a prorated credit will be given
  • Credit is valid through December 31, 2020

How to Request a Refund

1. For those who purchased a paper ticket or pass:

BNFS Railway Guide on Tickets and Getting a Refund

  • Receive a confirmation e-mail
  • (If Ticket or pass isn’t expired) Send the original ticket and confirmation e-mail to this address

Metrolink Ticket Refund Request
900 Wilshire Blvd
Los Angeles, CA 90017

  • Wait for your refund

2. For those who purchased a mobile ticket or pass:

BNFS Railway Guide on Tickets and Getting a Refund

  • Receive a confirmation e-mail
  • Wait for your refund

Customer Service

Telephone Number: 1-800-371-5465

Northstar via Metro Transit


Here are the updates for reduced service that began on March 25, 2020.

Tickets Types

  • Tickets
  • Go-To-Card
  • All Day Pass
  • Multi-day Passes (7-Day or 31-Day)

Where to buy tickets

  • Metro Transit App
  • Ticket Machines in Stations
  • Go-To-Card

Refund Policy

No refunds are accepted as of March 1, 2013.

Customer Service

Telephone Number: 612-373-3333

Sound Transit


There is reduced service with Sound Transit, so please be updated.

  • Temporary Fare Suspensions starting March 21
  • Rear door boarding except those using mobility devices or the boarding ramp

Where to buy tickets

  • ORCA Card – Tap the card before and after you board
  • Ticket Machine
  • Transit Go Ticket – through App store

Refund Policy

There are no refunds or replacement for tickets unless:

  • There are ticket machine problems
  • ORCA Card is not dispensed
  • There was no load on your ORCA Card

How to Request a Refund


BNFS Railway Guide on Tickets and Getting a Refund2

  • Standard processing is 20 to 30 days


BNFS Railway Guide on Tickets and Getting a Refund3

  • Include supporting documents like tickets or receipts
  • Mail your form to this address:

Sound Transit
Attn: Customer Service
401 S. Jackson St
Seattle WA 98104

  • Normal processing is 20 to 30 days

Customer Service

Telephone Number: 1-888-889-6368

E-mail: [email protected]

BNFS Railway Guide on Tickets and Getting a Refund
Photo by Jerry Huddleston CC BY 2.0

I hope this guide is helpful to you. Right now, non-essential travel is not recommended. It’s better to be at home and keep safe there. You can do productive things at home or try to find online work. Let’s travel when all of this is over. 

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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Written by Two Monkeys Travel - Contributor

Two Monkeys Travel Group – Community Travel Blog is a travel blog and website. We quickly grew into a valuable source of inspiring travel stories, advice, itineraries and travel guides, with the aim of demonstrating how to live a sustainable life of travel, whilst living your own definition of success. If you'd like to contribute and write a guest post, contact us at [email protected]