Steps on How to Cancel Reservation on Pegasus Airlines [And How to Get a Refund]

Pegasus Airlines is a Turkey-based Airline that offers affordable tickets for passengers. This low-cost airline is headquartered in Pendik, Istanbul. If in case, you purchase a ticket on Pegasus Airlines and you suddenly need to cancel it due to personal reasons, there are several things you have to remember. We’ll tell you about them here.

Pegasus Airlines’ General Rule: You can make a free cancellation within 24 hours of buying the ticket and receive a complete refund of your money.

Pegasus Airlines Free Cancellation Policy

• If there’s 24 hours or less left for the Scheduled Flight departure – the reissue must be made or the refund request must be submitted within 30 minutes of the completion of the original purchase;
• If there are 24 hours to 72 hours left for the Scheduled Flight departure – the reissue must be made or the refund request must be submitted within 60 minutes of the completion of the original purchase;
• More than 72 hours left for the Scheduled Flight departure – the reissue must be made or the refund request must be submitted within 24 hours of the completion of the original purchase.

Steps on How to Cancel Reservation on Pegasus Airlines

If you bought your ticket from the Pegasus Website, Pegasus Mobile Applications, Pegasus Call Center or Airport Ticket Sales Offices, you can process your reissue and refund transactions online.

Step 1: Visit their Official Website.

Step 2: Select the “Manage my Booking” button. 

Step 3: Enter your surname and reservation number (PNR).

Step 4: Choose the flight you want to cancel. 

You can also call Pegasus Airlines’ call center on 0888-228-12-12 for more assistance.

Domestic and International Reissue and Refund Fee Policy

To know more about the additional fees you need to pay upon canceling your reservation, read them below.

Domestic Flights

North Cyprus Flights

International Flights

For more detailed information regarding their fees, you can see them here. At 5.6 and 5.7 section under the Ticket Change and Cancellation Rules.

Frequently Asked Questions

1. Can I change the name of my ticket?

No. Changing the names of the passenger is not possible.

2. What if I want to change the contact details of my ticket, is that possible?

Yes, you can change your contact details easily. Just fill in your reservation number (PNR) and surname on the “My ticket Transactions” section on the official website of Pegasus Airlines.

3. I purchased my ticket through a call center or an agent, how can I make any changes?

Just contact the Airlines’ call center on 0090-850-250-67-77. 

If you have more questions, just visit the Pegasus Airlines website and read their Rules and Conditions regarding your concern.

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About the Writer

Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.