PAL Passengers: How to Cancel and Reschedule Your Flight or Get Refunds on Philippine Airlines [With Sample Letter Template]

By Fatima Turla March 17th, 2020 Posted in Guide for Filipinos, Travel Blog, Travel Guides 7 Comments

Learn more about Philippine Airlines’ Refund and Rebooking policy here.

How to Get Refunds on Philippine Airlines
Photo by Kentaro IEMOTO CC BY-SA 2.0

 

During the time of unexpected events, a lot of people are asking, “What can we do with our booked tickets?”, “Can we get a refund?”. And usually, a lot of airlines experience queries, emails, and calls. So please note that the refund process of these airlines, including Philippine Airlines, really takes time. In this article, we’ll tell you the steps on how you can request refunds in Philippine Airlines 

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Note: Philippine Airlines have a ‘NO SHOW’ fee in most of their routes and fare type. So if you’re planning to not show up on your departure date, better contact the airlines right away to know the charges and the refundable amount.

Step-by-Step Guide on How to Get Refunds on Philippine Airlines

Requesting for refunds on Philippine Airlines is pretty easy as you don’t need a lot of steps to do it. The problem right now, however, is the time of processing.

Step 1: Send your booking details to any of these email addresses:

How to Get Refunds on Philippine Airlines

Step 2: In your email, put your booking details including the booking number, flight number, passenger name, and travel dates

Step 3: Just wait for PAL’s response.

If you bought your ticket directly to PAL, just visit any of their ticketing offices (see the ticketing office list here). You can also contact them directly, just call (02) 8855-8888.

If your ticket is issued by a travel agent, just directly contact your travel agency.

If you paid using your credit card, the refundable fee will be credited back to your account. If you paid in cash, it will be refunded in cash as well.

Please note that not all fare types are refundable in Philippine Airlines. To know if your fare offers refunds or not, just check PAL’s fare conditions here

We understand your frustrations regarding this matter. Refunding, rebooking, or rerouting flights as of this moment really takes time. Currently, airlines are having a hard time assisting all the queries coming from travelers. And because of that, Philippine Airlines released a request for passengers:

“We respectfully request you to consider deferring any requests for rebooking until after 12 April 2020, in view of the strict social distancing required by the quarantine measures; we expect a high volume of queries and transactions at the Ticket Office as well as the Hotline, and we ask you to bear with us as we deal with the challenge of handling an unprecedented number of canceled flights over this quarantine period.” – PAL

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About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.

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7 thoughts on “PAL Passengers: How to Cancel and Reschedule Your Flight or Get Refunds on Philippine Airlines [With Sample Letter Template]

  1. how do I open form above to get a refund from Philippine airlines. I was going to Cebu on July 14th and got a notification that the flight had been cancelled due to covid.

  2. Requesting for refund on my round trip from Manila last April 29, 2020 to Cagayan de Oro & return trip May 5, 2020 with booking ref:PRJLW9BN This ticket was purchase last Jan. 31, 2020 at PAL ticketing office Westgate, Filinvest, Alabang, Muntinlupa City

  3. Good day i would like to refund my ticket with booking reference VPJP65 bound for DAVAO to MANILA this coming june 09, 2020 and also my ticket with booking reference VPJWC7 bound for MANILA to SAN FRANCISCO, U.S.A. on June 12, 2020 for a reason of this covid-19 pandemic, and uncertainties. i call your hotline office in manila and all PAL OFFICE here in Davao City regarding my refund but nobody answer the phone

    Hoping for your attention on this matter.

  4. Good day.
    We booked our ticket from Riyadh to Manila last march 8,2020.which due for this corona virus you had been cancelled our flight.We would like to apologize in your good office that we will not use our ticket instead we are going to refund it.Here is our detailed flight booking.

    Booking number = QEUD14
    Ticket number =079-2404814541
    Date departure = May 25,2020
    Date return = July 31,2020
    Passengers name=Jonathan Amo and Maribel Amo

    Thank you for your understanding.

    Best regards.
    jonathan amo

  5. My PAL flight had an engine failure on November 21st, 2019.

    We achieved PAL “refund status” in January 2020.

    Nearly six months after the failed flight, PAL has stopped responding and I’ve never seen a dime of the thousands of dollars I gave them for the worst airline experience of my life.

    Good luck getting a refund.

    I’m not convinced this company will be around long enough to honor a travel voucher.

  6. Thank you Fatima. This article is so informative. My wife Raquel was able to send an email to PAL for a refund request for her May 14th YYZ to MNL trip. Calling their Global Hotline is an ordeal itself as one hour had passed and no one answered.

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Written by Fatima Turla

Fatima is a full-time writer of Two Monkeys Travel. Her first major trip was in 2016 and got really interested in traveling. She also enjoys learning languages and other country’s cultures. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Witness her journey by following her on Instagram.

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