How to Change Flights or Get Refunds on Cebu Pacific Airlines

By Fatima Turla March 12th, 2020 Posted in Guide for Filipinos, Travel Blog 21 Comments

When an unfortunate event occurs, whether it be related to health or any other public matter, the world starts to shake up and people begin panicking. One of the best examples of this “unfortunate event” that’s currently happening to the world is what we call the NCOV, Coronavirus or officially named as the COVID-19. From panic buying to canceling plans like traveling, everyone is fully aware of the consequences if they don’t take precautionary measures.

How to Change Flights or Get Refunds on Cebu Pacific
CDC

Due to this reason, most local airlines decided to take action. The majority of the Filipinos are now canceling their flights in fear of getting infected from the virus. Cebu Pacific, for example recently announced on its official Facebook page that people can now rebook their flights for free. But as of now, it’s only applicable to those who have flights between March 10 – March 31, 2020.

How to Change Flights or Get Refunds on Cebu Pacific3
Photo by Masakatsu Ukon CC BY-SA 2.0

How to Rebook Your Flight In Cebu Pacific

1. Passengers who have a domestic or international flight from March 10 to 31, 2020 can rebook their flights for free by either calling or through the “Manage Booking” portal in Cebu Pacific’s Official Website.

How to Change Flights or Get Refunds on Cebu Pacific

Hotline: +632-8702-0888 (Please be reminded that this is only available from 7:00 AM – 10:00 PM every day (PH local time). You can also visit its contact center. This option is already available starting March 11. (Fare difference may apply).

Another Option for Cebu Pacific Passengers

If a passenger decides to book a new flight between March 10 and 31, 2020, they can avail of the airlines’ CEB Flexi which is also for free.

What is CEB Flexi?

CEB Flexi allows passengers to rebook their respective flights for up to two times and even 2 hours before their departure time (fare difference may also apply).

How to use it?

When you book your flight, select the “CEB Flexi” add-on. This will give you the option to rebook your flight through the “Manage Booking” Portal of Cebu Pacific’s Main Website, here, you can use your 2 rebooking credit.

REMEMBER: You won’t be able to transfer flights that will depart within 2 hours. Changing the destination is also not included.

Step-By-Step Guide on How to Get Refunds on Cebu Pacific 

Note: Cebu Pacific only offers Rebooking and not Flight Refund for the meantime. Please wait for their further announcement. This is in connection with the COVID-19 issue.

Please remember that not all bookings are refundable in Cebu Pacific. If you booked your flight from a Piso sale or another seat sale, it is unlikely that they will refund your payment. UNLESS Cebu Pacific itself canceled or rescheduled your flight. In this case, you can have options on how you can request a refund.

You may also do this by calling their hotline but doing it online is the easiest way.

Step 1: Go to this website.

How to Change Flights or Get Refunds on Cebu Pacific

Step 2: You will see two options; Using your GetGo Account or using your booking details. Choose only one.

Step 3: Fill in the required details.

Step 4: You will be redirected to your current booking. Just click the ‘Manage’ button on the right side.

Step 5: After that, you’ll see 4 options, click “Request Refund/Check Refund Status”.

Step 6: Select the passengers who are requesting a refund. You may also be asked for some information.

Step 7: Confirm your refund request.

Things to Remember Before Getting a Refund

How to Change Flights or Get Refunds on Cebu Pacific
Photo by Matt Kieffer CC BY-SA 2.0

As mentioned above, airlines don’t usually offer refunds unless a certain case happened. Before you request a refund, these are the things you need to remember:

1. If Cebu Pacific canceled or rescheduled the flight.

Note: If the rescheduling is at least a 1-hour difference, then it’s possible for a refund request. Less than 1-hour difference is not entitled to a refund.

2. If you are charged twice for the same booking.

3. If you have a duplicate booking, such as having the same flight number, guests, and travel dates.

4. Death of passengers (you need to provide a death certificate).

5. Health-related cases. You also need to provide a medical certificate or any documents related.

Please also note that if you purchased a ticket using a credit card, Cebu Pacific will credit back the refunded amount into your account. 

If you purchased using cash (via 7-eleven, Bayad Center, etc), then you will need to go to a Cebu Pacific Ticketing Office to receive a refund. Check the list of Cebu Pacific’s offices here

Frequently Asked Questions

How to Change Flights or Get Refunds on Cebu Pacific
Nauris Pūķis

1. Rebooking flights and CEB Flexi is quite confusing. What’s the difference?

The first option stated above is applicable for passengers who have an EXISTING booked flight between March 10 – 31, 2020. Whether it be international or domestic flight. Passengers are entitled to rebook their flight by calling or through the “Manage Booking” portal at the Cebu Pacific’s main website, and it is for free. The second option, on the other hand, applies to those passengers who decided to book a flight between March 10 – 31, 2020 (meaning they don’t have the ticket yet and just decided to book a flight between these dates). This is regardless of your travel date (not only between March 10-31) and route. These passengers are entitled to CEB Flexi on the add-ons option, for free, when they book their flight.

NOTE: These options are only being implemented due to the COVID-19 outbreak. Always be updated with Cebu Pacific’s announcement as changes are possible.

2. Can I add CEB Flexi to my existing booking?

As mentioned above, this is not possible. You can only avail of CEB Flexi during your initial booking.

3. How long should I wait before I receive the refund?

It depends. There are various factors to consider. It may take from 7-20 days or even more.

4. Other than requesting for a refund, are there other options available if Cebu Pacific canceled or rescheduled my flight?

Yes. Aside from requesting a refund, you may choose 2 other options; First, rebook or reroute up to 30 days from your original flight schedule (free of charges). Second, You can move it to a travel fund. You can use it up to 90 days from the date of your request. Meaning, you can find another CEB flight you like and book it easily. But remember that you can only do this within 90 days.

5. What is the best option to use?

It all depends on you. If you think requesting a refund is troublesome, you can choose to just rebook or reroute it. And if you don’t mind the 90 days deadline for the travel fund, then go for the travel fund option.

6. What are the contact details of Cebu Pacific we can call?

To check more contact details of Cebu Pacific, click here.

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About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.

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21 thoughts on “How to Change Flights or Get Refunds on Cebu Pacific Airlines

  1. Bakit po ganun Hindi na daw pwd refund Ang ticket namin… August 22 2020 Ang flight at pagbalik ay August katapusan….hindi nmin macontact Ang agent

  2. continuation po ito Sir/Madam naikot ko na po lahat ng cebupac outlet/branches ninyo sa cebu sarado po lahat nag decide ako na doon ko nalang sa mactan airport ipakita ang itenerary ko o copy sa pagbili ko online ng ticket pero pagdating ko ng mactan airport sarado din po ang office njnyo kaya nagtanong ako sa airport guard at binigyan niya ako ng landline number ng cebupac sa cebu outlet/branch pero ganoon pa rin po walang sumasagot sorry po kaya nag decide uli ako na ipa refund ko nalang at kumuha ng panibagong booking ticket sa ngayon nakakuha na ako ng bagong ticket ang gusto ko lang po na ma refund ang una kong ticket na cancelled ang flight na hindi ko nagamit salamat po

  3. Gdday Sir/Ma’am na cancell po iyong flight ko kahapon august 5,2020 ng cebupac 5J-570 1630hrs-1800hrs from cebu to manila with air booking code J2A6RUZ86 PNR:PC6JTV traveloka booking id # 640124684

  4. I would like to change my flight schedule . Can I apply to tranfer to travel fund ?.I have try to log in but it alway show the booking I try to retrieve does not exist and reject my reference details .

  5. good day po,panu po kaya sa gaya q,sa 7/11 po aq nag bayad,april28-30 po flyt q dapat.panu ko po cia ma refund?ang sabi po nila pagka lift ng lockdown mag open mga opis nila,ok lng po un khit past date na ung flyt q,if ever May na cla mag back on service.pero cancelled na po flyt q,nakalagay sa details?thanks

  6. Nag-convert ako sa Travel Fund due to the airline’s cancellation re:COVID-19 kaso pag ginamit ko ba sya sa mas murang airfare, may sukli ba ako sa unused amount or may pondo ako for another booking? Thanks!

    1. Good after noon po…pano po mairerefuand ang ticket kasi po nandito po kami ngayon naquarantine sa hotel then hinihintay nalang nmin yung result ng swat test nmin then pagkatapos po non ihahatid daw po kami sa probinsya namin…..kasi kinacelled na po ng cebu pacific yung ticket ko

      1. doon ka po sa “Manage my Booking,” or bookings po. You’ll see your flight tapos piliin nyo po travel fund or refund 🙂

  7. I’m trying to refund my flight dated feb 22 2020
    But there is no full refund option and my flight was not canceled, it was confirmed.
    How can i do that? Thanks

  8. Is it possible for me to change my flight on the month of July or August?or if i cancel my flight is it possible that i can get refund for my ticket?

  9. Hi I’m trying to manage my flights due to the impact of the virus , I’m trying to log in and it won’t except my booking reference details , how do I log in .
    Regards
    Jason

  10. Hi Kach! Pwede bo bang mag travel from clark to zamboanga? Or pareho lng sa MM na walang flights to and from. Sa March 26 na biyahe ko. Thanks

        1. Flight ko po march 26 12:15pm gensan to
          manila paano ko ma rebook naka lockdown ang Gensan nabili ko ung ticket through ticket net in Sm southall please help!!!

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Written by Fatima Turla

Fatima is a full-time writer of Two Monkeys Travel. Her first major trip was in 2016 and got really interested in traveling. She also enjoys learning languages and other country’s cultures. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Witness her journey by following her on Instagram.

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