We all hate our travel plans being ruined, but sadly, many flights have been canceled. One of the most popular airlines is Qatar Airways. If you ever booked a flight with them, here’s a Step by Step Guide on How to Change Flights or Get Refunds on Qatar Airways.
Qatar Airways are taking steps to ensure customers and staff are safe by maintaining safety and hygiene standards. However, there flights that have to be canceled due to country restrictions. There are many also who opt not to travel due to the virus outbreak; Qatar Airways passengers can reschedule or get a travel refund.
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Affected Qatar Airways Flights
As per the Qatar Airways website, there are flights that may be canceled or amended. You can check the flight status here.
Affected Passengers for all tickets issued until June 30, 2020:
- Tickets can be rebooked to alternative dates or destinations without charge
- Request Full refund without charge
- Receive a voucher for future travel
Other Qatar Airways Flights
Those who are traveling with Qatar Airways to June 30, 2020:
- Can rebook their travel dates free of charge or get a travel voucher
- Rebooking or getting a travel voucher must be done three days before departure
- You may be paying for fare differences
Where to Rebook, Cancel Or Get A Refund?
- Qatar Airways Website
- Local Contact Center or Qatar Airways Offices
- Travel Agent where you bought your tickets
Step-by-Step Guide on Changing your Flight with Qatar Airways
STEP 1: Visit the Qatar Airways Website.
STEP 2: Click “Manage Booking.” Enter your last name and booking reference and click “Retrieve Booking.”
STEP 3: Choose the “Modify Flights” button.
STEP 4: Select new flights.
STEP 5: Pay the flight differences.
STEP 6: Get your new itinerary.
Step-by-Step Guide on Getting a Refund for your flights with Qatar Airways
This applies to those passengers who have booked a flight through qatarairways.com and not a travel agent.
STEP 1: Prepare your flight details.
STEP 2: Go to the request refund page.
STEP 3: Provide the details asked. In the comment, type the reason for cancellation. If it’s due to the coronavirus outbreak, put at the top of the comment “COVID1045”.
STEP 4: Review what you have written. Read the terms and conditions and check the box. Click “Request Refund.”
STEP 5: Wait for the Refund to be credited back in your account.
Step-by-Step Guide on Getting a Travel Voucher for your flights with Qatar Airways
This applies to those passengers who have booked a flight through qatarairways.com and not a travel agent. You can get a travel voucher amounting to the full unutilized value of the ticket. It is valid one year from the date of issuance. You can use this to pay for your future travels with Qatar Airways.
STEP 1: Prepare your flight details.
STEP 2: Go to the request refund page.
STEP 3: Provide the details asked. In the comment, type the reason for cancellation. If it’s due to the coronavirus outbreak, put at the top of the comment “COVID1052”. Be careful of the code as the other one is Refund, while this one is a travel voucher.
STEP 4: Review what you have written. Read the terms and conditions and check the box. Click “Request Refund.”
STEP 5: Wait for the Refund to be credited back in your account.
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Qatar Airways Offices
You can check the list of the offices of Qatar Airways through this link.
In the Philippines, here are the offices:
Manila Office
Address: G/F One Global Place, Fifth Avenue cor. 25th Street, Bonifacio Global City Taguig
Office Hours: Monday – Saturday, 8:30 AM – 5:30 PM
Telephone Number: +63 2 8519 1888
Manila Airport Office
Address: Mezzanine Level, Room 24, NAIA Terminal 3, Pasay City
Office Hours: Every day, 12:00 PM – 1:00 AM
Telephone Number: +63 2 8879 5725
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It’s very simple to change your flights or get a refund with Qatar Airways! I hope this guide helps you in getting what you want. So while our travel plans are delayed, check out our other articles, and if this outbreak passes, we can travel all we want. Stay home, keep safe, and wash your hands!
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About the Writer
Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.