How to Change Flights or Get Refunds on Emirates Airline [Step by Step Guide]

By Lyza Paloma March 13th, 2020 Posted in Guide for Filipinos, Travel Blog 37 Comments

Emirates, a UAE-based international airline, recently changed their schedules to comply with what is mostly asked by other countries and to keep everyone safe.  If you ever booked a flight with them, here’s a Step by Step Guide on How to Change Flights or Get Refunds on Emirates.

How to Change Flights or Get Refunds on Emirates
Hello I’m Nik 🍌

If you have booked a flight with Emirates and is affected – your trip is canceled, or you want to change your dates. Then read our guide so that you know how to get a refund or to rebook your flight. Currently, change fees are waived, and you can quickly get a refund. If you want to push through, don’t worry as Emirates is disinfecting their aircraft regularly.

How to Change Flights or Get Refunds on Emirates
Photo by Alec Wilson CC BY-SA 2.0

Other Articles You Can Read:

Suspended Flights

As per the Emirates website, here are flights that are suspended as of March 12, 2020:

All flights to or from:

How to Change Flights or Get Refunds on Emirates

Emirates Special Flights

From March 12-15, there are special flights to return travelers that were contained due to the COVID Outbreak.

How to Change Flights or Get Refunds on Emirates

Rights of the Passengers

Rebook  on or before March 31, 2020, for fee waivers

  • Rebook or reroute is permitted until June 30, 2020
  • Travel Vouchers for ticket
  • Refund for ticket

Other Emirates Flights

Those who have tickets to travel until May 31, 2020

  • Rebooking and rerouting is permitted until June 30, 2020
  • Pay difference may be paid
  • Travel Vouchers for ticket
  • Refund for ticket
  • Fees are waived for bookings made on or before March 31, 2020

Where to Rebook, Cancel or Get a Refund?

Step-by-Step Guide on Changing your Flight with Emirates

STEP 1: Visit the Emirates Website.

How to Change Flights or Get Refunds on Emirates2

STEP 2: Click “Manage booking / Check in.” Enter your last name and booking reference and click “Manage Booking.”

STEP 3: Choose the “Change my Booking” button.

STEP 4: Select new flights.

STEP 5: Pay the flight differences.

STEP 6: Get your new itinerary.

If you find it hard to change your flights online, you can call an Emirates office to help you with rescheduling your flights.

Step-by-Step Guide on Getting a Refund for your flights with Emirates

This applies to those passengers who have booked a flight directly with Emirates and not a travel agent. Please note, your booking will be canceled once you submit.

STEP 1: Prepare your flight details.

STEP 2: Go to the request a refund form

How to Change Flights or Get Refunds on Emirates

STEP 3: Provide the details asked. In the comment, type the reason for cancellation. If it’s due to the coronavirus outbreak, put at the top of the comment “Refund request due to Coronavirus”.

How to Change Flights or Get Refunds on Emirates

STEP 4: Review what you have written. Read the terms and conditions and check the boxes. Click “Submit.”

STEP 5: Wait for the Refund to be credited back in your account.

Contact and Emirates Offices

You can check the list of the offices of Emirates through this link.

Contact Center in the Philippines: +63277926045 – Available 24/7 except on Holidays

Ticket Office – Manila
Address: Senator Gil Puyat Ave. corner Makati Avenue, 18th Floor Pacific Star Building, 1200
Office Hours: Monday – Saturday, 8:30 AM – 5:30 PM

How to Change Flights or Get Refunds on Emirates
Felix

It’s annoying that we’re forced to change our plans. But “better safe than sorry” and “prevention is better than cure.” Young ones may have a great immune system, but think of the kids and the oldies we meet when we go home, they’re too fragile. So I hope we at least stay home, go Netflix and Chill, and always wash your hands!

Line seperator

Are you on Pinterest? Pin these!

Line seperator

About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

37 thoughts on “How to Change Flights or Get Refunds on Emirates Airline [Step by Step Guide]

  1. Good morning sir my name SATINDER SINGH SANDHA my flight is cancelled 7 April 11 am Delhi to bubai after bubai to Lisbon I need new flight ticket

  2. Emirates denied us a refund. According to them their flight will arrive in Australia regardless of our laws which prevent Australians leaving the country. So much for their health and care claims. Essentially international travel will be unsafe until the vaccine is available. Shame on Emirates for risking peoples live just to keep your money

  3. Hi, I request a refund last March 14, 2020, due to travel restrictions in Malta. When I can receive my refund? Also, how do I know the status of my request?

  4. Hi we have flights booked from the Uk to bangkok leaving on the 11th April can we get a full refund for our flight tickets . The FCO is advising against all but essential international travel

  5. Booked flights for 8 family members in October 2019, well before 30thMarch2020. We are due to travel Thursday 26th March return Sunday 5th April. I have tried to change the dates to October 2020, but even though fees are supposed to be waivered, when I put in my new details, Emirates payment includes £100 per person fees. If I try to cancel Emirates have asked for £200 per person. I have been through all the Emirates site numerous times, and the information is very contradicting from page to page. Trying to contact their call centres is impossible.

  6. Has anyone received their refund yet and if so, how long did it take?

    Submitted a request 8 days ago via the form above and received automatic confirmation emails but no idea if / when i can expect a refund.

    1. It might take to 90 Days due to COVID-19.

      I have a non-refundable ticket so I will just wait till my Flight is cancelled by them, because as I can see all flights from my destination were cancelled today.

      Stay healthy!

      1. Di the refunds come through automatically now they’ve cancelled the flights. Or do we still have to contact emirates for these ?

  7. Hi!
    I have been trying to fill the refund form for days now but to no avail.
    Particularly the fee waiver part that request for ticket number but after putting in the correct the ticket number it keeps saying invalid ticket or document number.
    My calls too are never put through and I don’t want to wait till the last 72hours not knowing if my calls will go through or not.
    Please any advice on this?

    1. Heii, just want to update that I tried to email emirates through the local branch email ekindo@emirates.com (for Indonesia) and they just responded to my invalid ticket number problem in the refund form. I guess they just fixed it after I emailed them as when I tried to input it again the problem has been resolved and my refund form has successfully been submitted.

  8. Hi, as mentioned by James, are the non-refundable ticket holders entitled to a full refund or just a refund for tax?
    Besides, rebooking/rescheduling fee will be waived until 31st of March, but we are only allowed to reschedule to a date before 30th June?
    Feeling a bit confused here

    1. Yes, you can get a full refund or a travel voucher (the same amount as your ticket) due to the coronavirus. Fees are waived for those who have bookings on or before March 31, if ever you have April 1 bookings – you’ll be subject to a fee.
      As for the reschedule, you can do it at any date as long as you rebook on or before June 30. (Mostly this is for the new tickets purchased until May 31)

      1. Just an update on this, Emirates are now refusing to provide a full refund. They are only providing refunds of taxes, this is for “suspended” flights. Is there a difference between suspended and cancelled flights?

      1. Hi Jonathan and Lyza, how about vouchers? Will the voucher have the same value of the full price paid for the ticket, including fare and the taxes?

  9. Cancellation fee waiver

    176 (this number not moving from screen- i think Emirates has blocked online refund)
    Invalid Ticket or Document number
    Please enter the name of the passenger

    1. Hello, have you changed it to the ticket number issued to you? It usually starts with “176” with a total of 13 characters.

      1. Hi where do you find the ticket number that starts with 176 please – I have trawelled through everything and am yet to find it!

        1. Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.😊

    2. Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.😊

    3. Hi I had the same issue before, then I tried to email emirates through the local branch email ekindo@emirates.com (for Indonesia) and they just responded to my invalid ticket number problem in the refund form. I guess they just fixed it after I emailed them as when I tried to input it again the problem has been resolved and my refund form has successfully been submitted.

  10. Hi Lysa,
    I bought ticket via emirates .com. But i cant get in thru phone and unable to get refund on site as well.
    there is a section- cancelation fee waiver. That session is not allowing me to submit the request

    1. I am having the same problem. I have entered all the fields with the required information, however when I click on submit, all of a sudden the page does not seem to work! Why is this?

      1. Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.😊

    2. Same here, please could someone help out?
      Why invalid ticket number whilst it’s exactly same as on the air ticket?

      1. Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.😊

    3. Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.😊

  11. Hi, are non refundable ticket classes also covered by a full refund due to coronavirus? We are booked on flights to Sydney on 29 March but not much point going as we would need to self isolate for the entire time we were there!

        1. Is this true? I have a non refundable flight to Belgium, but since its not allowed to travel to manila and there is no plane as well for me to take,i have to cancel my flight and ask for refund. Can someone please confirm if its full refund or is it only tax? thank you.

COPYRIGHT DISCLAIMER:Many of the articles on Two Monkeys Travel Group are guest posts by a number of Approved Contributors and are hosted by Two Monkeys Travel Group. Approved Contributors control their own work and post freely to our site. This includes all text and images that they use within their own work. All contributors are instructed to follow internationally recognised copyright and intellectual property guidelines. Two Monkeys Travel Group takes its own responsibilities very seriously, so if you feel that any part of this work is abusive in any way, please send us an email so that we can investigate - theteam@twomonkeystravel.com


DISCLOSURE: Please note that some of the links above are affiliate links. So when you make a purchase we sometimes make a small commission, at no extra cost to you. The cost to you remains the same, sometimes even cheaper if we have negotiated a special deal for our readers.We use all of the companies we have listed here and that’s why they are in this list, but of course we need to keep Two Monkeys Travel Group running as well as it can, which is exactly what you’re helping with if you do decide to buy or book something through an affiliate link! If you have any more questions about the companies we use or any other companies you’re looking at, just email us and we’ll be happy to help.Please see our full disclaimer page for more information.

Written by Lyza Paloma

Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. She has already been to 4 countries in Asia and 18 provinces in the Philippines. She’s flexible and can travel solo, with friends, or family. Besides traveling, she loves organizing trips, photography, reading, and making new friends.

Subscribe to our newsletter

Receive tips on how you can live a sustainable long-term travel lifestyle!

  • This field is for validation purposes and should be left unchanged.
Share via
Send this to a friend