How to Change Flights or Get Refunds on Emirates Airline [Step by Step Guide]
Emirates, a UAE-based international airline, recently changed their schedules to comply with what is mostly asked by other countries and to keep everyone safe. If you ever booked a flight with them, here’s a Step by Step Guide on How to Change Flights or Get Refunds on Emirates.
If you have booked a flight with Emirates and is affected – your trip is canceled, or you want to change your dates. Then read our guide so that you know how to get a refund or to rebook your flight. Currently, change fees are waived, and you can quickly get a refund. If you want to push through, don’t worry as Emirates is disinfecting their aircraft regularly.
Table of Contents
Other Articles You Can Read:
- How to Cancel Flights and Hotel Bookings on Expedia [Our favourite Hotel booking platform!]
- How to Avoid Getting Sick on a Plane [How To Stay Healthy on Your Next Flight]
- Best Netflix Series to Watch that Would Make You Feel You’re in Europe
- How to Cancel Flights and Get Refunds on Third Party Flight Booking Websites
- How to Cancel Non-Refundable Booking for Tours and Hotels [with sample email template]
Suspended Flights
- How to Cancel Flights and Hotel Bookings on Expedia [Our favourite Hotel booking platform!]
- How to Avoid Getting Sick on a Plane [How To Stay Healthy on Your Next Flight]
- Best Netflix Series to Watch that Would Make You Feel You’re in Europe
- How to Cancel Flights and Get Refunds on Third Party Flight Booking Websites
- How to Cancel Non-Refundable Booking for Tours and Hotels [with sample email template]
As per the Emirates website, here are flights that are suspended as of March 12, 2020:
All flights to or from:
Emirates Special Flights
From March 12-15, there are special flights to return travelers that were contained due to the COVID Outbreak.
Rights of the Passengers
Rebook on or before March 31, 2020, for fee waivers
- Rebook or reroute is permitted until June 30, 2020
- Travel Vouchers for ticket
- Refund for ticket
Other Emirates Flights
Those who have tickets to travel until May 31, 2020
- Rebooking and rerouting is permitted until June 30, 2020
- Pay difference may be paid
- Travel Vouchers for ticket
- Refund for ticket
- Fees are waived for bookings made on or before March 31, 2020
Where to Rebook, Cancel or Get a Refund?
- Emirates Website
- Local Contact Center or Emirates Offices (it’s better to contact them if you have flights in the 72 hours)
- Travel Agent where you bought your tickets
Step-by-Step Guide on Changing your Flight with Emirates
STEP 1: Visit the Emirates Website.
STEP 2: Click “Manage booking / Check in.” Enter your last name and booking reference and click “Manage Booking.”
STEP 3: Choose the “Change my Booking” button.
STEP 4: Select new flights.
STEP 5: Pay the flight differences.
STEP 6: Get your new itinerary.
If you find it hard to change your flights online, you can call an Emirates office to help you with rescheduling your flights.
Step-by-Step Guide on Getting a Refund for your flights with Emirates
This applies to those passengers who have booked a flight directly with Emirates and not a travel agent. Please note, your booking will be canceled once you submit.
STEP 1: Prepare your flight details.
STEP 2: Go to the request a refund form
STEP 3: Provide the details asked. In the comment, type the reason for cancellation. If it’s due to the coronavirus outbreak, put at the top of the comment “Refund request due to Coronavirus”.
STEP 4: Review what you have written. Read the terms and conditions and check the boxes. Click “Submit.”
STEP 5: Wait for the Refund to be credited back in your account.
Contact and Emirates Offices
You can check the list of the offices of Emirates through this link.
Contact Center in the Philippines: +63277926045 – Available 24/7 except on Holidays
Ticket Office – Manila
Address: Senator Gil Puyat Ave. corner Makati Avenue, 18th Floor Pacific Star Building, 1200
Office Hours: Monday – Saturday, 8:30 AM – 5:30 PM
It’s annoying that we’re forced to change our plans. But “better safe than sorry” and “prevention is better than cure.” Young ones may have a great immune system, but think of the kids and the oldies we meet when we go home, they’re too fragile. So I hope we at least stay home, go Netflix and Chill, and always wash your hands!
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About the Writer
Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.
Good morning sir my name SATINDER SINGH SANDHA my flight is cancelled 7 April 11 am Delhi to bubai after bubai to Lisbon I need new flight ticket
Has anyone received the refund yet?
Emirates denied us a refund. According to them their flight will arrive in Australia regardless of our laws which prevent Australians leaving the country. So much for their health and care claims. Essentially international travel will be unsafe until the vaccine is available. Shame on Emirates for risking peoples live just to keep your money
Hi, I request a refund last March 14, 2020, due to travel restrictions in Malta. When I can receive my refund? Also, how do I know the status of my request?
Hi we have flights booked from the Uk to bangkok leaving on the 11th April can we get a full refund for our flight tickets . The FCO is advising against all but essential international travel
hope you have better luck with them than me , i was due to fly to bangkok on 1st april, they sent me a voucher that i cannot use and refuse to give me a refund
I entered all numbers except the number after “-xx” and it worked.
Booked flights for 8 family members in October 2019, well before 30thMarch2020. We are due to travel Thursday 26th March return Sunday 5th April. I have tried to change the dates to October 2020, but even though fees are supposed to be waivered, when I put in my new details, Emirates payment includes £100 per person fees. If I try to cancel Emirates have asked for £200 per person. I have been through all the Emirates site numerous times, and the information is very contradicting from page to page. Trying to contact their call centres is impossible.
Has anyone received their refund yet and if so, how long did it take?
Submitted a request 8 days ago via the form above and received automatic confirmation emails but no idea if / when i can expect a refund.
It might take to 90 Days due to COVID-19.
I have a non-refundable ticket so I will just wait till my Flight is cancelled by them, because as I can see all flights from my destination were cancelled today.
Stay healthy!
Di the refunds come through automatically now they’ve cancelled the flights. Or do we still have to contact emirates for these ?
Hi!
I have been trying to fill the refund form for days now but to no avail.
Particularly the fee waiver part that request for ticket number but after putting in the correct the ticket number it keeps saying invalid ticket or document number.
My calls too are never put through and I don’t want to wait till the last 72hours not knowing if my calls will go through or not.
Please any advice on this?
try messaging the through twitter too, currently it really takes a long time for them to reply 🙁
Same here
Same problem here
Heii, just want to update that I tried to email emirates through the local branch email [email protected] (for Indonesia) and they just responded to my invalid ticket number problem in the refund form. I guess they just fixed it after I emailed them as when I tried to input it again the problem has been resolved and my refund form has successfully been submitted.
https://www.emirates.com/us/english/help/faqs/where-can-i-find-my-ticket-number/ View this for instructions on invalid ticket number
Hi, as mentioned by James, are the non-refundable ticket holders entitled to a full refund or just a refund for tax?
Besides, rebooking/rescheduling fee will be waived until 31st of March, but we are only allowed to reschedule to a date before 30th June?
Feeling a bit confused here
Yes, you can get a full refund or a travel voucher (the same amount as your ticket) due to the coronavirus. Fees are waived for those who have bookings on or before March 31, if ever you have April 1 bookings – you’ll be subject to a fee.
As for the reschedule, you can do it at any date as long as you rebook on or before June 30. (Mostly this is for the new tickets purchased until May 31)
Just an update on this, Emirates are now refusing to provide a full refund. They are only providing refunds of taxes, this is for “suspended” flights. Is there a difference between suspended and cancelled flights?
only tax is being refunded, unless your flight is officially cancelled.
Hi Jonathan and Lyza, how about vouchers? Will the voucher have the same value of the full price paid for the ticket, including fare and the taxes?
Cancellation fee waiver
176 (this number not moving from screen- i think Emirates has blocked online refund)
Invalid Ticket or Document number
Please enter the name of the passenger
Hello, have you changed it to the ticket number issued to you? It usually starts with “176” with a total of 13 characters.
Hi where do you find the ticket number that starts with 176 please – I have trawelled through everything and am yet to find it!
Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.?
Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.?
Hi I had the same issue before, then I tried to email emirates through the local branch email [email protected] (for Indonesia) and they just responded to my invalid ticket number problem in the refund form. I guess they just fixed it after I emailed them as when I tried to input it again the problem has been resolved and my refund form has successfully been submitted.
Hi Lysa,
I bought ticket via emirates .com. But i cant get in thru phone and unable to get refund on site as well.
there is a section- cancelation fee waiver. That session is not allowing me to submit the request
I am having the same problem. I have entered all the fields with the required information, however when I click on submit, all of a sudden the page does not seem to work! Why is this?
Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.?
Same here, please could someone help out?
Why invalid ticket number whilst it’s exactly same as on the air ticket?
Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.?
Hi. on the ticket issued to you look into the down right part and you’ll see the ticket number, you have to input those numbers that starts with 176xxxxxxxxxx (followed by 10numbers) after that on the next empty box you’ll require to put your full name again then click SUBMIT and they’ll give you a confirmation that your request has been submitted successfully then you’ll receive an email confirmation. That’s it.?
Hi, are non refundable ticket classes also covered by a full refund due to coronavirus? We are booked on flights to Sydney on 29 March but not much point going as we would need to self isolate for the entire time we were there!
everyone that’s impacted by the virus can get a refund or change their flights 🙂
I went to down to the emirates office and was informed that only tax is being refunded.
Is this true? I have a non refundable flight to Belgium, but since its not allowed to travel to manila and there is no plane as well for me to take,i have to cancel my flight and ask for refund. Can someone please confirm if its full refund or is it only tax? thank you.