How To Get Refund With Aeroflot? Aeroflot Flight Cancellation Policy

By Fatima Turla March 26th, 2020 Posted in Travel Blog 3 Comments

Aeroflot is the flag carrier and largest airline in Russia. It operates to both Domestic and International Flight. It is also one of the oldest Airlines in the world operating since 1923. There are a hundred destinations in the world to which the flights are operated by Aeroflot airlines fly.

How to Cancel Reservation with Aeroflot
Photo by Björn CC BY-SA 2.0


With its established and awesome customer service, a lot of people book their flights with Aeroflot. And if, however, a passenger needed to cancel his/her flight, canceling with Aeroflot is not difficult at all. 

In case there’s something that happened that’s out of your control and you got no choice but to cancel your reservation with Aeroflot, no worries as we’ll tell you the information you might need to be able to cancel your booking and even requesting for refunds. 

Aeroflot Cancellation Policy

For your cancellation concern, you can also directly contact Aeroflot.

  • If you cancel your ticket within 24 hours of booking, then there will be no cancellation charges applied.
  • Cancellations that are made after 24 hours of purchase will be subjected to the cancellation charges according to the cancellation policy of the Aeroflot airlines.
  • The 24 hours policy only works in the condition if the ticket booking is done at least a week prior to the original scheduled departure of the flight.

Steps on How to Cancel Reservation with Aeroflot

Step 1: Visit the homepage on the official webpage of Aeroflot airlines.

How to Cancel Reservation with Aeroflot

Step 2: Click the “Manage Your Booking” section. 

How to Cancel Reservation with Aeroflot

Step 3: Enter your booking code/confirmation number and your surname.

Step 4: Your itinerary will then be retrieved for making the cancellations. 

Step 5: You’ll see a “Cancel” button, click that. 

Step 6: Once your ticket is canceled, a confirmation email or message will be sent by the airlines to you regarding your cancellation.

What You Need to Know Before Requesting a Refund

  • Online ticket refunds are made in line with fare rules and are available only for tickets purchased on Aeroflot’s website with the exemption for award tickets and airfare that are paid using points earned in the Corporate Loyalty Programme and at the Aeroflot Contact Centre.
  • Online tickets may be refunded only if they are original and unused. Other matters relating to the refund of tickets bought at sales offices abroad, in Russia or paid using points, you need to contact the Aeroflot Contact Centre or Aeroflot office near you.
  • Aeroflot will process the refund within 10 working days from the date the ticket was returned and filed for a refund. 
  • For further delay on refund fees, just contact their office directly. 
  • Aeroflot is not liable for the time taken to clear funds through banks.
  • The mode of payment used by the passenger, or any person who paid the ticket, could delay the process by up to 30 working days. 
  • Online tickets can be refunded in any currency.
  • Online tickets cannot be refunded if you purchased a non-refundable fare. 
  • To process your unused taxes, just contact Aeroflot’s Contact Centre or the nearest Aeroflot office.
  • The refund will be made to the payment method used by the passenger to pay for the air ticket or the additional services.

Aeroflot Contact Details

Aeroflot Contact Centre: in Moscow: +7 (495) 223 55 55

Calls from other regions of Russia: 8-800-444-55-55 (24/7) – toll-free

Email: [email protected]

For the location and opening hours of Aeroflot’s Sales Office, check them here.

How to Cancel Reservation with Aeroflot
Photo by Anna Zvereva CC BY-SA 2.0

We hope that this article was able to answer your questions about the cancellation process with Aeroflot. Have you tried cancelling your flight with this airline before? Share with us your experience!

Line seperator

Are you on Pinterest? Pin these!

Line seperator

About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.​

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

3 thoughts on “How To Get Refund With Aeroflot? Aeroflot Flight Cancellation Policy

  1. complete and severe bullshit! for 6 months i am fighting with aeroflot to return my money for the flights they cancelled!

  2. please help with refund for e tkt
    5553865073805( exchnage tkt 5553865073838)
    pnr: CCJGQT

COPYRIGHT DISCLAIMER:Many of the articles on Two Monkeys Travel Group are guest posts by a number of Approved Contributors and are hosted by Two Monkeys Travel Group. Approved Contributors control their own work and post freely to our site. This includes all text and images that they use within their own work. All contributors are instructed to follow internationally recognised copyright and intellectual property guidelines. Two Monkeys Travel Group takes its own responsibilities very seriously, so if you feel that any part of this work is abusive in any way, please send us an email so that we can investigate - [email protected]

DISCLOSURE: Please note that some of the links above are affiliate links. So when you make a purchase we sometimes make a small commission, at no extra cost to you. The cost to you remains the same, sometimes even cheaper if we have negotiated a special deal for our readers.We use all of the companies we have listed here and that’s why they are in this list, but of course we need to keep Two Monkeys Travel Group running as well as it can, which is exactly what you’re helping with if you do decide to buy or book something through an affiliate link! If you have any more questions about the companies we use or any other companies you’re looking at, just email us and we’ll be happy to help.Please see our full disclaimer page for more information.

Written by Fatima Turla

Fatima is a full-time writer of Two Monkeys Travel. Her first major trip was in 2016 and got really interested in traveling. She also enjoys learning languages and other country’s cultures. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Witness her journey by following her on Instagram.