Guide to Canadian Pacific Railway on Ticket Cancellation and Refunds

By Lyza Paloma April 3rd, 2020 Posted in North America Travel Blog, Travel Blog No comments

Canadian Pacific Railway is a Class I railway operating in Canada. It is mainly a freight train and operates a luxury train service, the Royal Canadian Pacific. However, it also hosts several railways like EXO and GO Trains. Here’s a Canadian Pacific Railway Guide on Cancelation and Refunds if you would like to cancel your trip.

Canadian Pacific Railway Guide on Tickets and Refunds
Photo by Simon Pielow CC BY-SA 2.0

Due to government restrictions, there will be many reductions on trips. There might be changes also like you can’t use cash anymore, or the number of people is limited per car. You can learn more about getting a refund on Canadian Pacific Railway here.

Royal Canadian Pacific

Royal Canadian Pacific is only good for Private Bookings. You can reserve a tour, here

Canadian Pacific Railway Guide on Tickets and Refunds

Cancelation Policy

Should you have reservations from March to May, please contact them as there aren’t updates in their website

Here’s the standard cancelation policy of Royal Canadian:

  • If written notice of cancellation is received 365 days before departure, the full amount of all Tariff paid less $100 shall be refunded
  • If notice is received 365-180 days before departure date, a refund is equal to the full amount of tariff paid less 20%
  • Should it be received 179 – 60 days before departure, a refund is equal to the full amount of tariff paid less 50%
  • If it’s less than 60 days, then there will be no refund

Customer Service:

E-mail: [email protected]
Address: Royal Canadian Pacific
7550 Ogden Dale Road SE
Calgary, Alberta  T2C 4X9

EXO – Trains

Please check the updated train schedules here. You could also see the latest news on this link.

Where to buy tickets or how to pay for fares

  • Metropolitan ticket or sales office
  • POUS Card
  • Solo Card

Refund Policy

For those who bought monthly passes (March or April), the ARTM is still deciding what can be done; updates are on this link

Where to Get a Refund

  • Metropolitan ticket office,
  • Point of sale or service,
  • Customer Space
  • Customer Service (RTL – (450) 463-0131, STL: (450) 688-6520, STM (514) 786-4636 + option 6 + option 1)

Customer Service:

Telephone: 514 287-TRAM (8726)
1 888-702-TRAM (8726)
Address: Exo
700 de La Gauchetière St. West, 26th floor
Montréal (Québec) H3B 5M2

GO Transit

Please check the updated train schedules here. You could also see the latest news on this link. Please take note that Cash is no longer accepted in ticket counters and buses starting March 24, 2020.

Where to buy tickets or how to pay for fares

  • E-tickets
  • PRESTO Card
  • Ticket Vending Machines

Ticket Types

  • Single-Ride Ticket
  • Day Pass
  • Group Pass

Refund Policy

Those who can qualify for a refund:

  • If your train is delayed by 15 minutes or more except when reasons outside GO’s control cause it, multiple trips, canceled, missed connections, etc.
  • Click here to check the qualification

Where to Get a Refund

  • Service Guarantee Site after your trip is complete (at the GO Station attendant)
  • Online Claim form for those using PRESTO Card (enter the details if it is qualified, type your Presto Card Number, follow the instructions, and click “Submit.”)

Canadian Pacific Railway Guide on Tickets and Refunds

Customer Service:

Telephone: 416-869-3200 Toronto
1-888-GET-ON-GO (438-6646)

Address: Customer Relations
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3

Canadian Pacific Railway Guide on Tickets and Refunds
Photo by Marty Bernard Public domain

I hope we’ll cancel our plans for non-essential travels now and just do it when all is well. With this guide, may you know the updates of what is happening on Canadian Pacific Railways and also how to get refunds in case there are problems. Have a great day, and keep safe!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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Written by Lyza Paloma

Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. She has already been to 4 countries in Asia and 18 provinces in the Philippines. She’s flexible and can travel solo, with friends, or family. Besides traveling, she loves organizing trips, taking pictures, reading, and making new friends.