Guide to Canadian Pacific Railway on Ticket Cancellation and Refunds
Canadian Pacific Railway is a Class I railway operating in Canada. It is mainly a freight train and operates a luxury train service, the Royal Canadian Pacific. However, it also hosts several railways like EXO and GO Trains. Here’s a Canadian Pacific Railway Guide on Cancelation and Refunds if you would like to cancel your trip.
Due to government restrictions, there will be many reductions on trips. There might be changes also like you can’t use cash anymore, or the number of people is limited per car. You can learn more about getting a refund on Canadian Pacific Railway here.
Table of Contents
Royal Canadian Pacific
Royal Canadian Pacific is only good for Private Bookings. You can reserve a tour, here
Cancelation Policy
Should you have reservations from March to May, please contact them as there aren’t updates in their website
Here’s the standard cancelation policy of Royal Canadian:
- If written notice of cancellation is received 365 days before departure, the full amount of all Tariff paid less $100 shall be refunded
- If notice is received 365-180 days before departure date, a refund is equal to the full amount of tariff paid less 20%
- Should it be received 179 – 60 days before departure, a refund is equal to the full amount of tariff paid less 50%
- If it’s less than 60 days, then there will be no refund
Customer Service:
E-mail: [email protected]
Address: Royal Canadian Pacific
7550 Ogden Dale Road SE
Calgary, Alberta T2C 4X9
EXO – Trains
Please check the updated train schedules here. You could also see the latest news on this link.
Where to buy tickets or how to pay for fares
- Metropolitan ticket or sales office
- POUS Card
- Solo Card
Refund Policy
For those who bought monthly passes (March or April), the ARTM is still deciding what can be done; updates are on this link
Where to Get a Refund
- Metropolitan ticket office,
- Point of sale or service,
- Customer Space
- Customer Service (RTL – (450) 463-0131, STL: (450) 688-6520, STM (514) 786-4636 + option 6 + option 1)
Customer Service:
Telephone: 514 287-TRAM (8726)
1 888-702-TRAM (8726)
Address: Exo
700 de La Gauchetière St. West, 26th floor
Montréal (Québec) H3B 5M2
GO Transit
Please check the updated train schedules here. You could also see the latest news on this link. Please take note that Cash is no longer accepted in ticket counters and buses starting March 24, 2020.
Where to buy tickets or how to pay for fares
- E-tickets
- PRESTO Card
- Ticket Vending Machines
Ticket Types
- Single-Ride Ticket
- Day Pass
- Group Pass
Refund Policy
Those who can qualify for a refund:
- If your train is delayed by 15 minutes or more except when reasons outside GO’s control cause it, multiple trips, canceled, missed connections, etc.
- Click here to check the qualification
Where to Get a Refund
- Service Guarantee Site after your trip is complete (at the GO Station attendant)
- Online Claim form for those using PRESTO Card (enter the details if it is qualified, type your Presto Card Number, follow the instructions, and click “Submit.”)
Customer Service:
Telephone: 416-869-3200 Toronto
1-888-GET-ON-GO (438-6646)
Address: Customer Relations
GO Transit, a Division of Metrolinx
20 Bay Street, Suite 600
Toronto, ON M5J 2W3
I hope we’ll cancel our plans for non-essential travels now and just do it when all is well. With this guide, may you know the updates of what is happening on Canadian Pacific Railways and also how to get refunds in case there are problems. Have a great day, and keep safe!
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About the Writer
Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.