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KLM Airlines Refund & Flight Cancellation – How To Get a Refund a Non-Refundable Flight Tickets

By Two Monkeys Travel - Contributor March 22nd, 2020 Posted in Europe Travel Blog, Travel Blog 8 Comments

KLM (Koninklijke Luchtvaart Maatschappij) Royal Dutch Airlines is an airline based in the Netherlands.  They have about 123 carriers and serve almost 150 destinations, domestic and international. It’s under the same company as Air France. In case you want to cancel or change your flight with them, here is a Step by Step Guide on How to Change Flights or Get Refunds on KLM.

Step by Step Guide on How to Change Flights or Get Refunds on KLM Royal Dutch Airlines
Daniel Klein

As of now, many customers are being served by KLM’s contact center, so you might change your flight or ask for a refund DIY. It’s easy to use the self-service option, and we will teach you how!


Check out current news with KLM through this link. Refer here for the entry requirements as per IATA.

Options Available

  • Rebook your flight on a new travel Date
  • Get a Refund (Travel Voucher)

Rebook Policy

  • For those who have flights until May 31, 2020
  • Travel dates may be changed without change fees
  • Until November 30, 2020, you can change your travel dates if there’s still something available with the same class as your original ticket
  • From December 1, 2020, you can change the travel date if the same fare type is available. You’ll need to pay the fare difference for a higher fare type.
  • Obtain a travel voucher good for a year – you can use it on KLM, Delta, KLM, or Virgin Atlantic

Canceled Flight

  • You can rebook your flight
  • A Travel refund can be requested; a travel voucher can be used until September 30, 2020

How to Change your Flight Booking with KLM

You can change your flight if your trip has not started yet, and you have a KLM, Air France, or Delta ticket. If you are traveling with a baby or requested a special service, you need to contact them.

STEP 1: Go to KLM – My Trips.

Step by Step Guide on How to Change Flights or Get Refunds on KLM Royal Dutch Airlines

STEP 2: Enter your booking code and last name and click “Search.”

STEP 3: Select the flight and click “Change Flights.”

STEP 4: Search and select your alternative flight date, time, or destination.  If you bought other options, you could have the same one on your flights. However, you can also get a refund for that in case you want those extra options.

STEP 5: There are no change fees (if you are included); however, you might need to pay the fare difference if there are any.

STEP 6: Receive a new Flight Itinerary.

How to Cancel and/or Request a Refund for your Flight Booking with KLM

STEP 1: Go to this part for your Travel Voucher.

Step by Step Guide on How to Change Flights or Get Refunds on KLM Royal Dutch Airlines

STEP 2: Enter your contact details and click continue.

STEP 3: Enter the booking details of the flight you want to cancel and select the reason; you can also add additional tickets you wish to cancel. Click “Continue.”

Step by Step Guide on How to Change Flights or Get Refunds on KLM Royal Dutch Airlines

STEP 4: Review the details you have entered; once you submit, there’s no turning back! Click “Submit.”

STEP 5: Wait for the travel voucher to be sent to you.

Contact Numbers

Contact Center:  +49 69 29993770

WhatsApp: +31206490787

Twitter: @KLM

Step by Step Guide on How to Change Flights or Get Refunds on KLM Royal Dutch Airlines
Miguel Ángel Sanz

The contact centers of Royal Dutch Airlines (KLM) are bustling, so if you could do it yourself, follow the instructions here. Right now, I hope we avoid travel until everything comes down. Let’s enjoy time at home with our family! 

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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8 thoughts on “KLM Airlines Refund & Flight Cancellation – How To Get a Refund a Non-Refundable Flight Tickets

  1. My flight was cancelled by KLM within an hour of booking. I was flying from Bangkok to England. I contacted the Thai office where l made my booking and requested a full refund as l had to book another flight with another carrier at a greater expense. I requested a full refund this was within their 24hr cancellation policy, l was emailed my request form with all reference details. I have now waited 6 weeks l have been onto the contact centre many times they say you have to wait 4 weeks now they say 6 weeks where their policy is to refund within 7 days. There is no way to contact them any other way. I cannot make a complaint as now the booking reference is no longer recognised as this was cancelled. It is an absolute nightmare. Where can l turn?

  2. What about those who are entitled to a refund in cash but are being unlawfully denied this by KLM. You fail to mention this but refer to some kind of crappy and worthless travel voucher.

  3. Am I right in thinking if I take the voucher and don’t use it I get a refund in cash at the end of the 12 months??

    1. KLM website says ‘If your flight has been cancelled by the airline, your travel voucher is refundable after 1 year from the date of issue. If you’ve requested a voucher while your flight was not cancelled by the airline, the travel voucher is non-refundable.’

  4. Dear Lyza,
    I want a total refund from KLM not just a voucher. I cannot see any way to do it on their website. Every time I follow a link it takes me to the voucher page. Any ideas?
    Thanks in advance,

    1. So far, KLM issues your refunds through their travel vouchers; their other option is to rebook your flight.

        1. Yes, there are two (2) questions.

          1. Can we get a full cash refund for a flight scheduled in Aug 2020? When attempting to request a refund on KLM.com, the only option available is a voucher. I do not want a voucher.
          2. With the exception of a call center, why is KLM virtually unreachable?

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Written by Two Monkeys Travel - Contributor

Two Monkeys Travel Group – Community Travel Blog is a travel blog and website. We quickly grew into a valuable source of inspiring travel stories, advice, itineraries and travel guides, with the aim of demonstrating how to live a sustainable life of travel, whilst living your own definition of success. If you'd like to contribute and write a guest post, contact us at [email protected]