How to Cancel Your Hotel Booking on [Refundable and Non-Refundable] with Sample Letter

By Lyza Paloma March 13th, 2020 Posted in Guide for Filipinos, Travel Blog 31 Comments

Many travel plans can get canceled though we planned it so well, sometimes we have no choice but to follow orders for our safety. If you ever booked a hotel through Agoda, then here’s a guide on How to Cancel Your Hotel Booking on Agoda.

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Currently, domestic travel through land, air, and sea are suspended in many parts of the Philippines. Tourist spots and cities also have been closed. Many plans have changed, and some paid for hotel bookings, here’s how to cancel them and get a full refund.

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Cancelable Bookings

If you have a booking that’s cancelable and in the terms and conditions it says that there won’t be charges, then it’s going to be easy. I’ve done this for visa application, print the hotel bookings, and show them as proof then cancel it before the date.

STEP 1: Go to the Agoda website.

How to Cancel Hotel Bookings on [Refundable and Non-Refundable]

STEP 2: Sign in using the account you used.

STEP 3: Go to “Manage Booking.”

How to Cancel Hotel Bookings on [Refundable and Non-Refundable]

STEP 4: Select the booking you want to cancel and cancel it. You are done!

STEP 5: You will receive an email that your booking has been canceled.

How to Cancel Hotel Bookings on [Refundable and Non-Refundable]

You could also check your email and look for “Manage My Booking” and cancel your booking.

Non-Refundable Bookings or Bookings with Cancellation Fees

If you have a booking that has terms that it’s not refundable or that you won’t be refunded the whole amount, then you may contact customer service or email them.

Customer Service Numbers

How to Cancel Hotel Bookings on [Refundable and Non-Refundable]

What to do during Customer Service Call

STEP 1: Prepare your booking details (Agoda Booking ID) and the last 4 digits of the Credit Card you used. Prepare also the reason for your cancellation e.g. the proclamation number or any reference.

STEP 2: Dial the number and wait for the agent. Right now, it’s usually busy due to the high volume of calls, so you have to be patient.

STEP 3: Tell the agent you’re booking details and the information he or she may need. The agent will forward your concern to the hotel and might ask you to proof of travel restrictions.

STEP 4: You will be given a refund through Agoda cash, or the payment will be reversed in your Credit Card.

Through Email

You can email:

What should be in the email? Here’s a format you can use in case the reason for your cancellation is the coronavirus outbreak.

Subject: Request for Refund due to [Coronavirus Outbreak]

Good day.

I am *insert your name* with Agoda Booking ID Number *insert booking ID.*

I booked *Hotel Name* for *insert dates*, *insert reason, e.g., due to the community quarantine or coronavirus outbreak,* my/our travel plans would not push through for safety purposes. I would like to cancel my booking and ask for a full refund. I have attached the travel restrictions and announcements for your reference.

(It’s recommended to attached travel restrictions or bans, a declaration that the spots are closed, community quarantine announcement by the government, etc.)

Hoping for your response and consideration. Thank you very much.

Best regards,

Your Name


Wait for the response of the Agoda customer service with regards to your booking and refund.

Email Through Website

You can cancel your hotel booking on Agoda through their website to email them.

STEP 1: Prepare the booking details.

STEP 2: Proceed to this part of their website. Choose “Accommodation Booking,” then “Other” and click “Show more options.”

How to Cancel Hotel Bookings on [Refundable and Non-Refundable]

STEP 3: Click the “E-mail Us Option.”

How to Cancel Hotel Bookings on [Refundable and Non-Refundable]

STEP 4: Type in the details and review it. Don’t forget to write something related to “Coronavirus” on your inquiry to make it much easier. Send email.

STEP 5: Wait for the response of the Agoda customer service with regards to your booking and refund.

I hope this guide will help on how to cancel your hotel booking on Agoda and getting a refund.  You need to be patient as many guests want to cancel their bookings, too. You might wait for a day or two. If you have more tips or any questions, feel free to comment below. Good luck and keep safe!

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About the Writer

Lyza Paloma

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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31 thoughts on “How to Cancel Your Hotel Booking on [Refundable and Non-Refundable] with Sample Letter

  1. I have been trying every way possible to contact the stupid agoda company so I can cancel my hotel. The event I was going to attend was canceled due to the pandemic but I have lost my ID and all my booking information, I can’t talk to no one in person or can’t cancel anyway I have tried because there is no options to have someone in person to help me. This is the most horrible company to book with I will never ever in the rest of my life use it again and will make sure my family members and friends know about it.. All the phone numbers I have tried no real person answers they all ask for your booking ID and I don’t have it!!!! The websites also ask for booking ID and I don’t have it!!!!! so I can’t even look at my booking, how can I cancel if there is no way for me to communicate with anybody in person, so what now do I just lose my money because the stupid agoda company is unable to help me at all because I don’t have my booking ID….

  2. I’ll never use AGODA again and advise no one does as they won’t return any money no matter what won’t even let me change dates.

    1. exactly my problem, can’t talk to anybody, can’t do anything on the websites, it’s like they don’t exist just when they wanna take you’r money they are available!! I will make sure I can post in every media site about this company so no one else goes though this and they don’t get ripped off of there hard earned money!!!

  3. Made a booking with Agoda. Got booking confirmation after paying in full…saying it was non refundable! Due to Covid, I had to cancel. Agoda contacted the hotel and said I would get a full refund. I received a small fraction and was told that the rest would be paid within 30 days. It wasn’t. Then I should wait a further 15 days. Still nothing. They then said it had been paid into my account…it hadn’t been. My bank is now trying to solve the problem but it sounds less and less hopeful that I will ever get my money…over £1100. Never will I use Trivago/Agoda again!

  4. Hi.. Our local signal here in mindanao is so poor.. Do you know the specific email add of agoda plz can you share it to me… Im not really oriented on internet n i want to cancel n refund my pymt. Salamat po

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Written by Lyza Paloma

Lyza is a native of Leyte who spent 10 years studying and working in Cebu before working for Two Monkeys Travel. She decided to stop daydreaming and started to pursue her dreams of traveling to the Philippines and the world. She has already been to 4 countries in Asia and 18 provinces in the Philippines. She’s flexible and can travel solo, with friends, or family. Besides traveling, she loves organizing trips, taking pictures, reading, and making new friends.

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