How to Cancel Your Hotel Booking on Agoda.com [Refundable and Non-Refundable] with Sample Letter

It’s not easy when things don’t go your way, right? And despite the preparations, many travel plans can still get canceled though we planned it so well even with the Agoda coupons and discount providing lower rate. Sometimes we have no choice but to follow orders for our safety…

No legal action necessary! If you ever booked a hotel through Agoda, here’s a guide on How to Cancel Agoda Booking.

Currently, domestic travel through land, air, and sea are suspended in many parts of the PH. Tourist spots, villas and cities also have been closed. Resorts, hostels and apartments have become unavailable and even a loyalty program for any hotel room can’t help you much.

These scenarios make sure many sustainable travel plans change. Some even already paid through PayPal for confirmed bookings to get the best price guarantee or lower price. All related services for online travel bookings can be quite the problem.

So if you have to, here’s how to cancel them and get a full refund:

 

 

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Cancelable Bookings

If you have a booking that’s cancelable and in the cancellation policy it says that there won’t be charges, then it’s going to be easy. I’ve done this for visa application, print the hotel bookings, and show them as proof then cancel it before the check-in. As long as things go in accordance to the policies, free cancellation is possible.

STEP 1: Go to the Agoda website.

STEP 2: Sign in using the Agoda account you used.

STEP 3: Go to “Manage Booking.”

STEP 4: Select the booking you want to cancel and the termination will go through. You are done!

STEP 5: You will receive a booking confirmation email that your booking has been canceled.

You could also check your email and look for “Manage My Booking” and cancel your booking.

Non-Refundable Bookings or Bookings with Cancellation Fees

If you have a booking that has terms that it’s not refundable or that you won’t be refunded the whole amount, then you may contact customer service or email them.

But, for the record, the Agoda Company PTE also has a new program called the Agoda EasyCancel Badge like CN, HK, TW and 日本語 which may also be helpful in case.

Customer Service Numbers

What to do during Customer Service Call

STEP 1: Prepare your booking details (Agoda Booking ID) and the last 4 digits of the Credit Card details you used. Prepare also the reason for cancelling your Bali, Colombo or Sri Lanka trip e.g. the proclamation number or any reference.

STEP 2: Dial the number and wait for the agent. Right now, it’s usually busy due to the high volume of calls, so you have to be patient.

STEP 3: Tell the agent you’re booking details and the information he or she may need. The agent will forward your concern to the hotel and might ask you to proof of travel restrictions.

STEP 4: You will be given a refund in the form of AgodaCash, or the payment will be reversed in your Credit Card.

Through Email

You can email: [email protected]

What should be in the email? Here’s a format you can use in case the reason for your cancellation is the coronavirus outbreak.

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Subject: Request for Refund due to [Coronavirus Outbreak]

Good day.

I am *insert your name* with Agoda Booking ID Number *insert booking ID.*

I booked *Hotel Name* for *insert dates*, *insert reason, e.g., due to the community quarantine or coronavirus outbreak,* my/our travel plans would not push through for safety purposes. I would like to cancel my booking and ask for a full refund. I have attached the travel restrictions and announcements for your reference.

(It’s recommended to attached travel restrictions or bans, a declaration that the spots are closed, community quarantine announcement by the government, etc.)

Hoping for your response and consideration. Thank you very much.

Best regards,

Your Name

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Wait for the response of the Agoda customer service with regards to your booking and refund.

Email Through Website

You can cancel your hotel booking on Agoda through their website to email them.

STEP 1: Prepare the booking details.

STEP 2: Proceed to this part of their website. Choose “Accommodation Booking,” then “Other” and click “Show more options.”

STEP 3: Click the “E-mail Us Option.”

STEP 4: Type in the relevant information and review it. Don’t forget to write something related to “Coronavirus” on your inquiry to make it much easier. Send email.

STEP 5: Wait for the response of the Agoda customer service with regards to your booking and refund.

I hope this guide will help on how to cancel your hotel booking on Agoda and getting a refund. You need to be patient as many guests want to cancel their bookings, too. You might wait for a day or two.

If you have more tips or any questions, feel free to comment below. Good luck and keep safe!

Remember: new horizons will come. Let the current opportunity center not on the disappointments, but on the places we will visit in the future!

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About the Writer

Hey, I’m Lyza! I once was a person who just imagined going to places “one day” but decided to pursue my dreams. My first travel abroad was in Japan, solo, last 2018, and fell in love with the journey since. I’m aiming to visit 10 countries before turning 30 and 2 new places in the Philippines every year. Besides traveling, I love organizing trips, photography, reading, and making new friends. Follow my adventures through my Instagram.

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