FlixBus has helped people travel across Europe since 2013. It’s a German brand. It offers intercity bus services in Europe and the United States. Understanding the FlixBus Ticket Cancellation Policy is essential if you’re planning to travel with them.
When traveling in Europe, you must know how to cancel hotel reservations and handle Eurostar cancellation procedures. These are just as important as understanding the FlixBus Ticket Cancellation Policy. Being aware of these can help you stay flexible. They also protect you from financial loss when plans change. Always check your travel details before booking.
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FlixBus handles marketing, permits, planning, and customer service. However, it does not own buses or hire drivers. It partners with regional bus companies that operate the buses. This applies to both international travel and domestic bus travel across North America and Europe.
This article shares the updated FlixBus Ticket Cancellation Policy for 2025. You’ll learn how to cancel or change your bookings step by step. Whether it’s your first FlixBus trip or a regular commute, these tips will help make the booking process a breeze.
Cancellation and Changing Policy with Flixbus
You can cancel your FlixBus booking up to 15 minutes before the scheduled departure time. Cancel more than 30 days ahead, and it’s free. If it’s within 30 days, service fees and cancellation fees apply. Fees depend on how close your cancellation is to the travel date.
Check the Cancellation Fee table on the FlixBus website for the latest details. You’ll also receive an email confirmation once the cancellation is processed.
Want to change your booking? You can update details like the time of travel, exact time of departure, or passenger info up to 15 minutes before departure. Some changes come with cancellation fees. Changes can be made through an electronic form or contact form on the website.
How to Change Bookings with Flixbus
Step 1: Go to the Flixbus’ website here.
Step 2: Enter your booking information.
Step 3: If your change is confirmed, FlixBus will send an email confirmation.
You can change the following information in your booking:
- Trip time or destination (Cancellation fees apply)
- Passenger name (Free)
- Phone number (Free)
Note: To change time or destination, cancel that part of the entire trip first. FlixBus will give you a refund in the form of a voucher. The voucher equals the price of the ticket, minus fees. The voucher is valid for 1 year.
Note: Fare difference may apply. If the ticket price of the new trip is lower, the extra amount remains on your voucher for a future trip.
How to Cancel Bookings via Flixbus App
Step 1: Open the FlixBus App. Tap “My tickets.”
Step 2: Tap “Upcoming trips.”
Step 3: Select the trip you want to edit.
Step 4: Tap “Change.”
Step 5: Follow the instructions shown in the app.
Important Notes About the FlixBus Ticket Cancellation Policy
- You must cancel a trip before rebooking.
- Round trips count as one booking.
- Cancellation vouchers are valid for 12 months.
- If your new trip costs more than the voucher, you must pay the difference.
- If it costs less, the remaining amount stays on the voucher.
- Partial refund or full refund eligibility depends on the reason for cancellation.
- In case of delays, FlixBus may offer a free return trip or temporary replacement trip.
- Always bring a water bottle and wear comfortable shoes for your FlixBus trip.
FlixBus Contact Details
Address: FlixMobility GmbH, Birketweg 33, 80639 München, Germany
Phone: +49 30 300 137 300
Email: [email protected]
Please remember your luggage and travel health insurance. These are both important to take note of.
Understanding the FlixBus Ticket Cancellation Policy helps you avoid stress and travel confidently.
Whether you’re planning your next adventure or adjusting a current reservation, following the correct process ensures you get the best outcome.
Bookmark this guide or share it with a fellow traveler. Don’t forget to check out our other travel tips to make every bus trip smooth and enjoyable!
FAQ
You can change it within 60 minutes through the website or app. Just update your travel details using the electronic form.
Check your booking number. Don’t use the ‘#’ symbol. Double-check your email confirmation and spelling.
Yes. If the bus is delayed by 120 minutes or more, you can cancel. You may request a partial refund, full refund, or form of a voucher. Contact FlixBus Customer Service using the contact form.
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About the Writer
Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.