How to Cancel Hotel Reservations on and Get a Refund

By Fatima Turla March 14th, 2020 Posted in Guide for Filipinos, Travel Blog 47 Comments is one of the most popular online platforms for people seeking hotels, hostels, or any other accommodation when they’re traveling. Due to its convenient and easy to understand booking style, a lot of travelers use this when they’re planning to go out of town.

My Luxury Hotel Experience with Hilton Port Moresby

However, if a sudden event happens or a circumstance that you can’t control and you don’t have the choice but to cancel your booking, you’ll be left with the question “How to cancel hotel reservation and get a refund on”. Good thing is that it’s not really difficult to do that. In this article, we’ll tell you how you can cancel your reservation and get a refund on

How to Cancel Non-Refundable Bookings Hotels & Tours [with sample email template]
Annie Spratt

Step-by-Step Guide on How to Cancel Reservation on 

The cancellation via email only suits you in case you changed your mind within the permitted period.

Step 1: Remember that when you book accommodation on, you’ll get a confirmation email. In this email, you’ll see a button “Cancel Booking”.

How to Cancel Hotel Reservation on Booking

Step 2: Click that button.

Step 3: You will be redirected to the page with the details of your booking.

Step 4: At the bottom page, you’ll find the red button “Cancel Booking.” Just click it and your reservation will be canceled.


  • Always pay attention to the information written below the red button. It states the period of booking cancellation.
  • You can only cancel the booking for free if you chose this option in advance.
  • usually offers “free cancellation”. Most of the time, the rooms with free cancellation are more pricey so always check the price when booking.
  • Please be reminded that free cancellation can be made at least 2-3 days before the date of your check-in. Sometimes you need to do it even earlier. Different hotels have different conditions, so make sure you know them before reservation. If, however, you decided to cancel the booking one day before your check-in, the hotel will charge the fee from the card you entered when you made the reservation. The total you will be charged depends on the hotel and its terms.

If the booking cancellation suggests a fine, it will be charged from your bank card. The fine stands as a partial payment of your stay. The reason for this is because the sooner the date of your check-in, the owner of the hotel is more likely to be left with no guests. And that’s the purpose of the penalty. will notify you via email about the fine if they encounter some problems regarding charging the money from your card.

How to Cancel if There’s an Unforeseeable Circumstance

Step 1: Just write a formal letter to the hotel. It must include the following:

  • The reason for cancellation;
  • Why you can’t pay the fine;
  • Also mention that you really love the hotel and that you’re planning on staying there one day;
  • It must be written in English;
  • Send your email to the hotel’s email address.

Step 2: Expect to receive a reply in a few days. In case you receive a recommendation to cancel the reservation on, it means that, unfortunately, you’re offered to follow the standard procedure and that you should pay the penalty fee.

If this happens, you can write another email. But this time, you must write a more detailed one:

  • Describe your situation;
  • Highlight that you will not stay in the hotel and that you don’t have enough money to pay the penalty fee.
  • Ask the hotel politely to contact to cancel the reservation without the fine.
  • Again, don’t forget to mention that that kind of hotel will be quickly booked by other people. Just be friendly and positive!

Our Luxury Staycation with Joy~Nostalg Hotel and Suites

Please remember that before you reserve accommodation on, always read the terms and conditions that they have since it depends on the hotel’s cancellation and refund policy. No worries as the cancellation process in is smooth!

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About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.

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47 thoughts on “How to Cancel Hotel Reservations on and Get a Refund

  1. My trip to Taipei on 12 April 2020 was interrupted by coronavirus & the hotel I booked O2 Apartment Xime Branch had granted extended check in to Nov 2020. Based on feedback from friend from Taipei that the hotel had ceased to operate.. Can you let me know how to get refund from on this mater. Any email of that I can write to them for assistance.

  2. does not give refunds. If they say they do its a lie. I have 2 different agents audio phone calls where I specifically said , “so if the hotel doesn’t give the refund will not stand behind me as a customer and refund it” – the answer in both cases is “no. does not refund “. I’ve been trying to get a mere $115 back from them for almost two months, I ought to know.

  3. Why do you tell people will refund when they definitely will not? I’ve been over a month trying to get a small $115.00 refund from the most disgusting hotel, Americana Inns and Suites in Pigeon Forge TN and still nothing but lies from I even have an email (from booking) saying the property confirmed my refund but still nothing. I also have it twice on audio where reps have admitted that if Americana doesn’t refund me I will not be getting a refund! So there’s a couple more lies from – I’ve never dealt with a more underhanded company in my 60yrs!

  4. I recently had to cancel my stay with Home Town Studio in Colorado Springs, Colorado due to Covid 19. When I called the hotel about my refund I was told that I needed to go through Please respond regarding my booking #2663399731 for $476.21.

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Written by Fatima Turla

Fatima is a full-time writer of Two Monkeys Travel. Her first major trip was in 2016 and got really interested in traveling. She also enjoys learning languages and other country’s cultures. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Witness her journey by following her on Instagram.

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