How to Change or Cancel your Reservation with DFDS Ferries [Refund Policy]

By Fatima Turla April 1st, 2020 Posted in Europe Travel Blog, Travel Blog No comments

Excited about that cruise? Been waiting for that wonderful experience of cruising? Well, who won’t?! We all want to have a nice and memorable cruise moment even once in our lives. And DFDS Ferries offer people the best and hassle-free experience for their customers.

However, if something came up and you can’t go on your trip anymore, then you don’t have a choice but to cancel your trip. And we’ll tell you that here. We’ll discuss to you on how you can cancel or change your reservation with DFDS Ferries

How to Cancel or Change Reservation with DFDS Ferries
Photo by bertknot CC BY-SA 2.0

What You Need to Know About the Reservation with DFDS Ferries

Your ability to cancel your reservation with DFDS Ferries depends on the type of fare you purchased. Please remember that DFDS operates as a ticketless company, so meaning they do not provide paper tickets. When you purchase a ferry crossing online, they will send you an email confirmation that contains your booking reference and travel details. You can print or write down your reference number. If you make a phone reservation, they will ask you to make a note of your booking reference number. On the day of your trip, you have to show your booking reference number at the DFDS Seaways check-in booth. 

How to Change or Cancel your Reservation with DFDS Ferries

Passengers can cancel their reservation or change some details via the DFDS website or by calling them over the phone.

Calais & Dunkirk – Dover
Changing fee: €15 per crossing
Canceling or Changing Reservation by phone: 02-32-14-68-50 (France); 02-514-17-74 (Belgium)

Dieppe – Newhaven
Changing fee: €12,50 per crossing
Canceling or Changing Reservation by phone: 0800-650-100 (France); 0800-917-12-01 (UK)

Amsterdam – Newcastle or Copenhagen – Oslo
Canceling or Changing Reservation by phone: 02-32-14-68-52

You can change or cancel your booking on any of these routes online, do it here.

How to Cancel or Change Reservation with DFDS Ferries

If after modification your reservation has an amount lower than its original value, the difference is not refundable. Line changes, date, time, and the number of passengers or types of vehicles may result in a fare increase. This increase will be added to the amendment fee.

As for DFDS: “The rules of cancellations may vary depending on the category of the trip. Upon cancellation, you incur a fee (cancellation fee) of a magnitude related to the notice period you have given us. Any refunds to which you may be entitled to the cancellation of your reservation will be deducted from the cancellation fees.”

Changes You Can Do with Your Bookings

You can view and change your bookings online and 24/7. These are the details you can change:

  • Change passenger information
  • Change or upgrade your cabin
  • Change or add meals and seating times
  • Change/add vehicle, extra services

However, please remember that the elements you can change may vary from route to route.

Flexible Fares on DFDS Ferries

Flexible fares are only available on DFDS’ Dunkirk and Calais to Dover crossings, It offers an awesome price with great flexibility if you wish to change your plans. Here’s what you can do with your flexible fare if you decide to change something:

  • Departure on any crossing within 72 hours in either direction of the booked crossing, at no additional charge upon arrival at the port (this is subject to availability).
  • No administration fee applies, you will only pay the difference between the 2 rates if you wish to travel more than 72 hours after or before the booked departure.
  • The reservation is totally refundable if canceled 48 hours or more before departure (on written request to their Customer Service).
How to Cancel or Change Reservation with DFDS Ferries
Photo by grassrootsgroundswell CC BY 2.0

DFDS Ferries Contact Details

Dover – Dunkirk/Calais
Make a Booking: Contact Number: 0871 574 7235 Email: dover.pax@dfds.com
Online Assistance: Contact Number: 0871 574 7223 Email:dover.pax@dfds.com
Already Booked?:
Contact Number: 0344 848 6090 Email:dover.pax@dfds.com
Opening hours:
Mon-Fri: 9am-5pm GMT
Sat-Sun: 9am-5pm GMT

Newcastle – Amsterdam
Make a Booking: Contact Number: 0871 522 9955 Email: travel.sales@dfds.com
Online Assistance: Contact Number: 0871 522 9966 Email: travel.sales@dfds.com
Already Booked?:
Contact Number: 0344 848 6090 Email: travel.sales@dfds.com
Opening hours:
Mon-Fri: 9am-5pm GMT
Sat-Sun: 9am-5pm GMT

Newhaven – Dieppe
Make a Booking: Contact Number: 0800 917 1201 Email: newhaven-dieppe@dfds.com
Online Assistance: Contact Number: 0800 917 1201 Email: newhaven-dieppe@dfds.com
Already Booked?: Contact Number: 0800 917 1201 Email: newhaven-dieppe@dfds.com
Opening hours:
Mon-Fri: 8am-6pm
Sat: 8am-4pm
Sun: Closed

Other Routes
Make a Booking: Contact Number: 0871 522 9955 Email: travel.sales@dfds.com
Online Assistance: Contact Number: 0871 522 9966 Email: travel.sales@dfds.com
Opening hours:
Mon-Fri: 9am-5pm GMT
Sat-Sun: 9am-5pm GMT

Note: All Calls cost 13p per minute plus your telephone company’s access charge.

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About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.

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Written by Fatima Turla

Fatima is a full-time writer of Two Monkeys Travel. Her first major trip was in 2016 and got really interested in traveling. She also enjoys learning languages and other country’s cultures. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Witness her journey by following her on Instagram.

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