How to Cancel Hotel Reservations on and Get a Refund

By Fatima Turla March 14th, 2020 Posted in Guide for Filipinos, Travel Blog 40 Comments is one of the most popular online platforms for people seeking hotels, hostels, or any other accommodation when they’re traveling. Due to its convenient and easy to understand booking style, a lot of travelers use this when they’re planning to go out of town.

My Luxury Hotel Experience with Hilton Port Moresby

However, if a sudden event happens or a circumstance that you can’t control and you don’t have the choice but to cancel your booking, you’ll be left with the question “How to cancel hotel reservation and get a refund on”. Good thing is that it’s not really difficult to do that. In this article, we’ll tell you how you can cancel your reservation and get a refund on

How to Cancel Non-Refundable Bookings Hotels & Tours [with sample email template]
Annie Spratt

Step-by-Step Guide on How to Cancel Reservation on 

The cancellation via email only suits you in case you changed your mind within the permitted period.

Step 1: Remember that when you book accommodation on, you’ll get a confirmation email. In this email, you’ll see a button “Cancel Booking”.

How to Cancel Hotel Reservation on Booking

Step 2: Click that button.

Step 3: You will be redirected to the page with the details of your booking.

Step 4: At the bottom page, you’ll find the red button “Cancel Booking.” Just click it and your reservation will be canceled.


  • Always pay attention to the information written below the red button. It states the period of booking cancellation.
  • You can only cancel the booking for free if you chose this option in advance.
  • usually offers “free cancellation”. Most of the time, the rooms with free cancellation are more pricey so always check the price when booking.
  • Please be reminded that free cancellation can be made at least 2-3 days before the date of your check-in. Sometimes you need to do it even earlier. Different hotels have different conditions, so make sure you know them before reservation. If, however, you decided to cancel the booking one day before your check-in, the hotel will charge the fee from the card you entered when you made the reservation. The total you will be charged depends on the hotel and its terms.

If the booking cancellation suggests a fine, it will be charged from your bank card. The fine stands as a partial payment of your stay. The reason for this is because the sooner the date of your check-in, the owner of the hotel is more likely to be left with no guests. And that’s the purpose of the penalty. will notify you via email about the fine if they encounter some problems regarding charging the money from your card.

How to Cancel if There’s an Unforeseeable Circumstance

Step 1: Just write a formal letter to the hotel. It must include the following:

  • The reason for cancellation;
  • Why you can’t pay the fine;
  • Also mention that you really love the hotel and that you’re planning on staying there one day;
  • It must be written in English;
  • Send your email to the hotel’s email address.

Step 2: Expect to receive a reply in a few days. In case you receive a recommendation to cancel the reservation on, it means that, unfortunately, you’re offered to follow the standard procedure and that you should pay the penalty fee.

If this happens, you can write another email. But this time, you must write a more detailed one:

  • Describe your situation;
  • Highlight that you will not stay in the hotel and that you don’t have enough money to pay the penalty fee.
  • Ask the hotel politely to contact to cancel the reservation without the fine.
  • Again, don’t forget to mention that that kind of hotel will be quickly booked by other people. Just be friendly and positive!

Our Luxury Staycation with Joy~Nostalg Hotel and Suites

Please remember that before you reserve accommodation on, always read the terms and conditions that they have since it depends on the hotel’s cancellation and refund policy. No worries as the cancellation process in is smooth!

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About the Writer

Fatima Turla2Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.

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40 thoughts on “How to Cancel Hotel Reservations on and Get a Refund

  1. Please help me… I cancelled my conf# 2979694797. Pin 5591 well in advance of the cancellation deadline… I have not received my refund… my efforts in contacting the hotel are futile since they have a voice recording in Spanish only… please help me. Thank you Mary Schroeder

  2. To confirm that I Mr James Dyde ref . 3822.038.098 Pin 6129 am writing to cancel my booking at Natursun Hotel 30th March – 2nd April Torremolinos due to Coronavirus lock down in Spain.


  4. I have cancelled my booking on may 26 – 29, 2020 to four Points Sheraton, Emeryville, Ca via due to pandemic of corona virus. My confirmation #2249799834 PIN #8782 I request for a refund because this is a natural pandemic and my safety , to my family and people in the hotel is the most concern at this time . I appreciate your help.

  5. I received no confirmation email from with a ‘cancel booking’ button. The only confirmation emails I received were from the hotel itself. Unfortunately, when cancelling the reservation, you must do it through, who make it near impossible to do. I will never book with ever again and I plan to tell as many people as I can to do the same. What an absolute crock of a company!

  6. I need to cancel my reservation with the Tremont Hotel in Galveston, Texas for April 17, 18, and checkout on the 19th. My booking number is 3939903798, m PIN number is 3985. We made reservations for the Galveston Food and Wine Festival which has been canceled. Thank you for your help. I would like a refund for this cancellation as it due to the COVID-19 virus.

    1. I need to cancel my reservations at Timber Lodge in Pigeon Forge Tennessee I have a confirmation not sure if it’s or the lodge.I spoke to the manager but I can’t get thru to cause I see no PIN number need a refund asap

  7. I think the government needs to step in here and advise such places that it is through no fault of the person making the booking that they can no longer attend. They should revoke all cancellation fees. I had to cancel accommodation as I can no longer attend Uni interstate for face-to-face delivery. This is not my fault. Had I known there’d be an issue I would have chosen a booking that had a free cancellation option.

  8. To who it may concern I would like to cancel my reservations for the Hamptons Inn Washington, DC NoNa Union Station because of the Corona virus

  9. i canceled my reservation and i had to rooms i receive my money back for one room. I had a room with double beds and a room with a single bed i need refunds back for one more room i receive one my reservation number is R1919248190.

  10. I will be cancelling reservations for 2 nights at Hyatt Regencg Valencia, CA on April 16/17 2020.Event has been canceled due to coronavirus.
    Conf.# 92002275448-48. please
    text cancellation #

  11. Good morning I want to postpone my my bookings from April to 24 to 26 September 2020 due to coronavirus. so how do I go about it

  12. I need to cancel 2 days of my 4 day trip becauae of the virus…not what i paid for and no food service and no pool time.
    Would like a refund for 2 days

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Written by Fatima Turla

Fatima is a full-time writer of Two Monkeys Travel. Her first major trip was in 2016 and got really interested in traveling. She also enjoys learning languages and other country’s cultures. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Witness her journey by following her on Instagram.

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